ÆX Technical Services

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Computer issue

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Desktop or laptop

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Introduction: At ÆX we strive to provide top notch computer and networking assistance, making sure that you get up and running as fast and painless as possible. Computers can be hard to understand, so it's my job to help you navigate this complex new world and make it work for you not against you. Since my business model is built around honesty and communication you can rest assured that you will have a clear and honest understanding of the situation and what options I have for you to consider as a solution. I love computers and I love solving puzzles, it's that simple. Seeing the huge smile on a client's face after I fix their computer puzzles makes my job even that much greater. It's something that I can't stay away from and never will. Those three things are what drive me so hard to provide an honest service. Having the opportunity to successfully solve a potentially challenging puzzle and then get the reward of seeing a happy client makes me want to push harder and do more to attain that goal. Computer work is an addiction for me, I can't get enough of it.

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Computer type

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Computer issue

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Reviews

Customers rated this pro highly for value, work quality, and responsiveness.

5.0

1 review

5

100%

4

0%

3

0%

2

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1

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Richard K.

Jan 13, 2018

I called Alex out to help me set up my router. He was right on time and got the job finished in no time! He even helped me make sure it was secure by disabling this wps service. I was told it wasn’t a huge deal since I wasn’t a business and people shouldn’t be seeking me out but it still meant a lot that he disabled it for me anyway just as a precaution. I would recommend Alex to anyone who needed help with their internet. He even did a quick virus scan on my computer and removed some malware, I wouldn’t have even guessed that was the reason I was getting so many ads on my computer! I can’t say enough good things. Thank you so much Alex!!

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
On-site visits run $100/hr and remote services run $75/hr. First hour is charged in whole and every hour after that is charged quarterly at $25/15min and $18.75/15min respectively.
What is your typical process for working with a new customer?
After you have chosen to hire us, A date and time will be set for your appointment then you will get sent an email confirming the appointment. When I arrive at the desired location you will be handed a form that you will fill out and sign which explains our legal obligations and policies. Once that is finished, the repair will commence. Once everything has been finished, you will have the option of paying with either cash, check or card.
What education and/or training do you have that relates to your work?
I have 2 years specific training in hardware repair which includes soldering, cleaning and restoring circuit boards. I also have 6 years of on site experience in os and software maintanence along with 2 years formal education.

ÆX Technical Services

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