Jim Bertolino & Son Plumbing and Drain Service Inc.
About this pro
Great service. Quick and stress free. Reasonably priced and guarantees work for a year.Oct 21, 2016VerifiedJim B.'s reply
Thank you Stephanie for the oppurtunity to help you with your plumbing leak. It was our pleasure. Thanks for taking the time to write such a nice review.
Jim was able to diagnose a leak in my yard that no one else could!!Sep 18, 2016VerifiedJim B.'s reply
Thank you Stacey T. for your kind review. I'm glad you trusted our diagnostic instead of going with the other company selling what you didn't need. Unfortunately there's a couple of company's that mass advertise and are not professionals trying only to sell, instead of simply taking care of the issue at hand. The company you shared with me that misdiagnosed your problem is a regular in the civil court along with 1 or 2 others. Again I'm glad you didn't get taken by them. " Our reputation is your protection" Call anytime we are always open !! Thanks again
- What should the customer know about your pricing (e.g., discounts, fees)?Yes, $64.50 service charge and depending on the problem there are different inspection/diagnostic fees however these fees are incorporated into a repair/replace contract. So in the end we only charge for the actual repair/replace if we would have known the exact problem without the necessary inspection.
- What is your typical process for working with a new customer?Customer calls or texts. We get their name, address and phone number. Since we guarantee same day service, we schedule an appointment with a 2-hour window unless it is an emergency. Upon arrival, we write a written contract for the service charge and inspection to determine customer's issue. These fees are waived upon receiving repair/replace contract. All work guaranteed for one year.
- What education and/or training do you have that relates to your work?College educated for Plumbing, HVAC, Electrical, Gas Pipe Fitting, Backflow Testing along with every 2 years continuing education for each Master License listed above.