M&J Electric of Wichita LLC

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Introduction: We are family owned and operated. We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with the ability is what makes us true professionals. The people we come in contact with every day is what drives us. Understanding the importance of trust and integrity are two of the most important aspects of what builds a long term relationship. It is those relationships we build that we enjoy the most.

Overview

Hired 1 time

60 employees

21 years in business

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Reviews

1.0

1 review

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100%

C. K.

Aug 29, 2017

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Hired on Thumbtack

I had an appointment set with them at 2:00 pm today, Mark was quick on the response to my posting, quick to set me in the schedule and I was even told if anything were to change they would call. Didn't hear a thing even after I tried to reach him at 2:30. Finally I called their office to cancel my appointment at 3:10pm. The lady (Amanda I believe) was nice and asked when my appointment was and I told her 2:00 over an hour ago. It was not her fault. It was a gentleman named Mark that I was dealing with. She asked me if anyone contacted and I said no. It is a shame for her to have to take calls like that. I could hear it in her voice the sinking feel. I am sure I am not the first or the only. How can your company improve in the future, simple. Have some respect for your customers time as well as your own. From your angle you have a service call fee of $70.00 to cover your time and basics regardless, let me aks you, what do you think an hour of my time is worth waiting for you? What value do your customers hold in your service based business if you cannot even manage time or respect theirs? Not even a phone call? Really? I also run a successful business and one of the most basic principles of good business is time management skills. I won't even get into communications skills or the lack thereof. Put your customers before profits and I can assure you that money and success will be a natural byproduct just from doing what's best for your customers first. Respectfully, C. Koch U.S. Special Operations Disabled Veteran

M&J Electric of Wichita LLC's reply

Mr. Koch, I appreciate that you took the time to leave a review and I apologize for missing our appointment and even more so for not being able to call you when I was not going to be late. While there were circumstances that lead to my not being able to call, I do not intend to make excuses because contrary to your review, I really do care just as much about your time as I do my own and I should have taken more care to ensure that I would have been able to contact you. Sometimes, unfortunately, things happen that we wish we can change but can't and in those instances, all we can do is our best to make them right. As soon as I became aware of our missed appointment, I did try to message you on Thumbtack and tried to call you by phone. When I was unable to contact you, I then went to your home and no one was home. I then tried texting you, in the hope that I would be able to contact you before you hired another professional so that I could offer to provide my services free of charge. Even afterward I never received any returned calls or messages. Things happen that are sometimes in our control and sometimes out of our control. Before being so quick to leave a negative review, I would suggest that you take into consideration that no one is perfect and even if a mistake was made for one reason or another, maybe he or she is upstanding enough to want to bend over backward to make it right by you. I understand that you were upset and inconvenienced, and rightfully so.I would have really appreciated a little more time to make it right even at my own expense.

Circuit Breaker Panel or Fuse Box Repair

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We do our best to make sure that you are always in control of the project's budget. At any point, if you have questions regarding pricing, please don't hesitate to ask. You don't want any surprises and neither do we. We will always try to keep your project as affordable as possible while at the same time, providing the quality that you expect.
What is your typical process for working with a new customer?
Generally, there are two slightly different processes but each result in offering the best service possible as efficiently as we can. The first which happens mostly on smaller projects such as troubleshoots, receptacle additions, and fixture replacements. On projects like these, we can generally send a technician directly to your home and give you an idea of the price of your project right there on the spot so that there are no surprises. Throughout the process, any additional charges that may be required will immediately be communicated to you so that you are in complete control of your project's budget. The second process is for jobs that may be larger such as remodels, basement finishes, hot tub installations and swimming pools. With projects like these, I will personally come out to your home and discuss the project with you to make sure that I have all the information that I need, and also to make sure you have the opportunity to have all of your questions and concerns answered. Once we have covered everything that you would like to have done, I will then prepare proposal for you.
What education and/or training do you have that relates to your work?
Personally, I am a Master Electrician and I also have a Class C Residential Contractors License. I have been working in the trade since 1991 and have worked on countless projects. M&J Electric of Wichita LLC is staffed with highly qualified technicians who have many years of experience in residential, commercial, and industrial projects. All of our licensed technicians are required to take 12 hours of continuing education every two years to keep their licenses current which helps ensure that they are current on any code changes and better able to install a quality product.

M&J Electric of Wichita LLC

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