FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes. Prices are based on which service package a customer wants and needs. So for example, lets look at wall to wall carpet cleaning. For the purpose of a fast and easy answer, there are 3 packages. They are our: Value Package, at $.55 per square foot(sf) Stain Protect Package, at $.77 sf and our Anti-Allergen Packages at $.99 sf. All include the multiple cleaning steps as described by IICRC standards including vacuuming. The Stain Protect pkg. (our most popular) includes Green Guard Stain protector to keep carpets clean longer. The Anti- Allergen pkg. includes Responsible Cares all natural dust mite anti-allergen treatment for allergy sufferers allergic to dust mites. P.S. Because we price by the square foot, you can do the math on your own and know what the price will be. Also, for areas like living rooms or bedrooms where furniture may always be in the same spot, we often do open area cleaning. Thats when we deduct the area under those items like a sofa or bed if you so choose. So a 20X10 room with furniture in it may be only 150 sf of carpet to clean.
- What is your typical process for working with a new customer?
First thing we do is to take a moment to listen and learn about what a prospects concerns are. Then we want to know how did they hear about us? We take a few minutes to let our customers know what they should expect as far every step we take moving forward to avoid surprises and confusion. We typically are able to give an accurate price quote and have a discussion about our procedures over the phone. We price by the square foot (the most honest pricing system)and have three cleaning packages for our customers convenience. So customers know how we arrive at our price when we arrive at their home to avoid uncomfortable situations. With our goal of turning prospects to customers(first timers), and customers to clients(repeat), we still have customers and their friends from our very first year in business.
- What education and/or training do you have that relates to your work?
At Alpine Cleaners we take great pride in our reputation, experience, education, systems, and guarantee. For the past 27 years Alpine Cleaners has been a Clean Trust certified firm, the world’s most recognized body of certification for carpet and upholstery cleaners. We're also a member of the IICRC. More importantly than all of the certifications, Alpine Cleaners is an honest company. We don't eliminate time consuming steps that are part of a complete cleaning cycle to quicken a job, or recommend something you do not need. We hold ourselves to the highest standards and it's proven through our customer testimonials and our satisfaction guarantee. We do what we say and say what we do.