Imperial Carpet and Tile Cleaning
About this pro
3 years in business
89 hires on Thumbtack
The rug I needed cleaned was taken care of . They were prompt, courteous, and did a great job with the carpet.Jan 27, 2017Verified
I contracted with Imperial, when the appointment time came, he never showed. I called and found out that someone had bought the business. This person had no clue that there was a job on the books. No line of communication from the old owner to the new owner. Then, the new owner did not have insurance until October 1st. I had already set time aside, vacation days, etc., not happy. I found someone else.Oct 1, 2016Verified
Scheduled to have our rugs cleaned several months in advance and double checked with Paul 3 weeks prior to our appointment. He never showed or returned my 3 calls on our scheduled day. Don't waste your time like he wasted our time.Aug 8, 2016VerifiedBronson A.'s reply
Mr. Dave I apologize for not getting to your appointment. I had hip replacement surgery on Tuesday and some how your appointment wasn't covered. I am truly sorry for any inconvenience we caused.
Paul sent a initial quote of 125.00 then asked to come by to look at the house, then change price and tripled it. I also was very descriptive in my listing, which I verified with other items and workers I hired thru thumbtack. Paul was also sorta smug about his price increase and made a comment that I would be calling him back regardless...Jul 21, 2016VerifiedBronson A.'s reply
Very sorry you feel this way, description was actually pretty vague that is why I came out to give you a accurate quote. I am sorry you didn't like my quote. Good luck in your search.
Showed up early, very professional, was done very quick and paid exactly what was quoted!! I will hire again! Thanks Paul for the great experience!!!Jun 18, 2016Verified
Background check completed
Top Pro status
Photos and Videos
- What is your typical process for working with a new customer?New customers are very important to me and my business, I want customers to call me back and to refer me to their friends.
- What advice would you give a customer looking to hire a provider in your area of work?Please be careful, there are a lot of carpet cleaners out there that give you a good price over the phone then they show up and try and change the price. You will have to pay more for spot and urine stains that you should know.
- What questions should customers think through before talking to professionals about their project?Customers should know the sq. ft. of the area to be cleaned. Customers should think about the method of cleaning.