FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I often reply "need more information" on requests because insurance coverage is often a question and someone that struggles financially may ask for a sliding fee. It is an important question that should be answered upfront or before a second visit. The problem with answering too soon is it usually takes times to sort the information.
- What is your typical process for working with a new customer?
It's important to know from both perspectives if this going to be a good fit. I listen upfront more than direct. Until the problems need to be clearly defined before the strategies can be chosen. The paperwork is important especially if we are going to see each other for several sessions.
- What education and/or training do you have that relates to your work?
Internet Addiction, Motivational Interviewing, Trauma-Focused Cognitive Behavioral Therapy and Multiculturalism