Doll Bros. Carpet Dry Cleaning

Largo, FL

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About this pro

How does your business stand out?

We do not compete against companies that advertise X amount of rooms for X amount of dollars. There are reasons why those companies exist, but our purpose is to provide you with an excellent cleaning experience for a fair price. I'd like to encourage you to click on our website at the bottom dollbrothers.com. You will get a wealth of information about our 52 years in business, our outstanding reputation and award winning credentials. If your first priority is a top quality cleaning job that is balanced by a fair price, then we can assure you with complete confidence that Doll Bros is worthy of your business.

What do you enjoy about the work you do?

Being in the Carpet Cleaning business for 52 years affords us a level of expertise that most others don't have. We go into and clean over 1,200 homes every year and we are rated by the customers that we serve as the highest rated Carpet Cleaning Company in Pinellas County. We are a 5 time Angies List Super Service Award Winner, A+ rated year after year with the Better Business Bureau, Screened and Approved by HomeAdvisor. Our family is extremely proud of these credentials because it proves without doubt - we love what we do and it shows in the workmanship that we provide.
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Location

Largo, FL 33774

Years in business

53

Number of employees

5

Times hired on Thumbtack

3

Reviews

7 Reviews
  • Nicholas K. Feb 19, 2016
    Upholstery and Furniture Cleaning
    Verified Review
  • Jim B. Dec 3, 2015
    Carpet Cleaning
    Verified Review
  • Stuart P. Oct 9, 2015
    Doll Bros cleaned our rental condo on Clearwater beach and it was a magnificent experience. We have 2 more condos on St Pete beach that they are cleaning at the end of the month. We will refer them to everyone we know.
    Donald D. Jan 10, 2016

    Thank you for your review. We clean over 1,400 homes every year and what a delight to add you to our roster.

  • Terry M. Sep 19, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Furniture cleaning - very satisified with their professionalism and will use again when needed. Very happy that I chose your company among the other estimates offered. They stuck with their word and did not try to tack any additional services for additional fees on the bill.
    Donald D. Jan 10, 2016

    Our reputation and our award winning credentials separates us from every other Carpet Cleaning company in Pinellas County. All of our services are all inclusive, and as you discovered they're are no additional fees. Thank you for your business.

  • Mary B. Aug 24, 2015
    This is an outstanding organization that delivers excellent customer service and works hard to ensure that the customer is happy. I would recommend them to friends and family.
    Donald D. Jan 10, 2016

    Thank you and your referrals are music to our ears. Being a family owned and operated business our entire focus is on customer satisfaction and we are delighted that you were happy with our service.

  • Tamara C. Aug 22, 2015
    Aaron and Sarah cleaned our kitchen tile and grout. We've had Doll Brothers out to the house several times now, every couple of years, and are always amazed at what wonderful results we get. The tile and grout look as good as they did when first installed.
    Donald D. Jan 10, 2016

    Wow that say's it all. We hope that our future thumbtack customers read your review. We are the highest rated cleaning company in Pinellas County in regards to; Angies List, the Better Business Bureau and Google. It is because of great customers like you sharing their experience with us. Thank you and see you next year!

  • Dustin R. Aug 21, 2015
    Excellent job and great customer service. They truly went above and beyond on their service. I would recommend them to anyone.
    Donald D. Jan 10, 2016

    Customer service means the world to us. We have two set procedures that we do "after the work is done" to make certain that our customers are delighted with our workmanship. Thank you for your business and writing this review.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We do. But as a matter of accuracy, we prefer to speak to them so that we can interact with the customer to better understand the rooms that they want cleaned.
What is your typical process for working with a new customer?
The first aspect is the interaction with our office manager. It is her job to assure and comfort our customers in that they made a great decision by hiring us. When we arrive at their home, our technicians are very cognizant of customer service and making people feel at ease while we are in their home.
What education and/or training do you have that relates to your work?
We are constantly attending educational classes, seminars and conferences to improve in all aspects of our business. Our customers expect us to be highly educated in soil and stain removal and we are dedicated to that cause.
How did you get started doing this type of work?
Born and raised in it. And just as I have learned from my parents Dick and Shirley Doll, my children Aaron and Sarah have learned it from me.
What types of customers have you worked with?
Millionaires and the retired person on a social security budget. We have been in business for decades and all of our customers are just that - equal regardless of income, race or religion.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure that any service company that works on or in your house has insurance. If they don't and they damage your property or if they get hurt on your property, who is liable? Never hire a business without knowing if they have proper insurance. They have nothing to lose, but you do.
What questions should customers think through before talking to professionals about their project?
That we sincerely care about them, their property and the job that they hired us for. We are a 3 generation family owned and operated business that enjoys the values and integrity that we represent.