FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
If you have an insurance claim it works very easily, and a short explanation is needed. First, it is illegal to profit from an insurance claim. I know that may come as a shock for you but it is true. So if your insurance company says it will cost $10k to replace your roof, all $10k must go towards the roof. For some, this may turn you off, as you were hoping to profit a bit to pay off some bills, take a vacation or buy a new bedroom set. And as much as I wish it was different: it isn't. As a Christian and as a business man, I am obligated to do what is right and let you know profiting from any insurance claim is illegal. Depending on the scope of the insurance fraud you could lose your home, and/or potentially spend time in jail.
- What is your typical process for working with a new customer?
First, we schedule an appointment to come look at the work. If its an exterior job (roof, fence, siding, windows, gutters), you don't even need to be home. We arrive, do a full inspection with pictures and report back to you via email, a phone call, or an additional meeting at your home. If the work is insurance related, we work with you and your insurance company to file a claim. Once the claim is filed we meet with your adjuster at your home and walk through with them the damage we see and negotiate a full replacement of your roof, house painting and siding replacement, fence repair, and gutter replacement. We are also careful to include any other damage such as outdoor furniture damage, BBQ damage, and landscaping damage. We help you take full advantage of the month insurance premium you pay by helping you get the most for the storm damage. Once the adjuster moves forward, they let us both know the damage was done, a replacement or repair needs to be initiated, and we get to work. Although there are more steps involved, we can go over that via phone or at an initial appointment. If the work you need done is not insurance based, we visit your home, get a detailed scope of the work to be preformed, and put a bid together for you. Each bid is different as the work and details pertaining to the work are different. Give us a chance to look at tit, and we will get you taken care of.
- What education and/or training do you have that relates to your work?
With over 15 years of roofing and remodel services, we have seen it all. Our roofers are safety trained and meet the requirements for roofing safety guidelines.