Rainwater Services, LLC

Saint Petersburg, FL

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About this pro

How does your business stand out?

High quality and integrity. We have a good reputation in the industry because we take pride in every job we sign our names to. We're not going to walk away from your job until we're confident that we've addressed your concerns and are pleased with the work.

What do you enjoy about the work you do?

First and foremost, it's all about making our customers happy. There's also a great sense of pride when completing a job well done. I also enjoy the challenge of solving complicated problems that were difficult to diagnose.

Location

Saint Petersburg, FL 33709

Background check

Complete

Years in business

10

Times hired on Thumbtack

25

Reviews

21 Reviews
  • Derek P. Sep 20, 2017
    Sprinkler and Irrigation System Installation
    Verified Review
    Very professional and on time for the job both starting and finishing the project.
  • Collin R. Aug 26, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
  • Kristin B. Aug 25, 2017
    Brian is fantastic to work with...attention to detail both from a technical perspective as well as prompt scheduling and invoicing. Our project involved a complete irrigation overhaul of our 1/3 acre and drilling a well. He worked seamlessly with and around our landscaping and pool companies. Brian's demeanor is very professional and his work is high quality. We will absolutely use his company again and recommend him to our friends and neighbors.
    Brian G. Aug 25, 2017

    Thanks for the kind words, Kristin. It was truly a pleasure working with you. After all the time and effort, you've now got a beautiful yard that will bring your family a lot of happy memories for years to come. If there's anything else I can help you with, please don't hesitate to call.

  • Austin P. Aug 3, 2017
    Sprinkler and Irrigation System Installation
    Verified Review
  • Thumbtack Customer Jul 4, 2017
    Brian of Rainwater Services responded to my inquiry in a timely manner. He was pleasant to speak with and answered all of my questions. We were able to agree upon an appointment time, and he was punctual. I am happy with the service he provided moving and adjusting several sprinklers to maximize their effectiveness. I will be calling him again when I am ready to do further work on my sprinkler system.
    Brian G. Jul 4, 2017

    Thanks for the kind words. I look forward to helping out on any future projects.

  • Tim T. Jun 29, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Extremely nice, thorough, profession al and reasonable. Thank you
    Brian G. Jul 4, 2017

    Truly a pleasure, Tim. Thanks!

  • Tom L. Jun 22, 2017
    Brian did an outstanding job for us. Very reasonably priced, very responsive to calls/emails and the job was done quickly. Work quality was top notch. We will be recommending him to all our friends.
    Brian G. Jun 22, 2017

    It was truly a pleasure working with you, Tom. If there's anything I can do in the future, please let me know. All the best!

  • Mario K. Jun 21, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Second time hiring Rainwater Services and second time being impressed!
    Brian G. Jun 21, 2017

    Thanks Mario. Always a pleasure!

  • Raphael O. Jun 20, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
  • Thumbtack Customer Jun 18, 2017
    i called twice on third call secretary called back and said they were over booked and coudnt get by to see project.
    Brian G. Jun 20, 2017

    I'm sorry, are you sure you're reviewing the right company? I don't have a secretary and return all my own calls. Please call and I'll be happy to address your concerns. 727-388-2655

  • Thumbtack Customer May 30, 2017
    Did not follow up as promised. Never heard back from them, called another company.
    Brian G. Jun 4, 2017

    Thanks for your feedback. My schedule got ahead of me that week and I dropped the ball. No excuses. It doesn't happen often but in your case I failed to provide exceptional customer service. If you ever have the need and are willing to give a second chance, I'd appreciate the opportunity to earn back your business. All the best, Brian.

  • Mickey K. May 25, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Fast, efficient, knew his stuff and fair price.
    Brian G. Jun 20, 2017

    Great working with you, Mickey. If there's anything I can help with in the future, let me know.

  • Stephen B. May 17, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Outstanding service
  • Dan C. May 5, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Brian is punctual and great at troubleshooting/executing the job. I'd recommend Brian.
    Brian G. Jun 20, 2017

    Thanks Dan! If there's anything I can help with in the future, let me know.

  • Don S. May 1, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Great service
    Brian was kind courteous and knowledgeable. He fixed our broken sprinkles and adjusted all the others . We would definitely hire him again . He was also fast in diagnosing and solving the problems we had.
  • Kim T. Apr 2, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Great experience. He was super nice and explained every step. I trusted his diagnostics and solutions. Would definitely use him again!
  • Richard K. Mar 29, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    review
    Good job
  • Mario K. Mar 25, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Great service
    Great service will use again!!
  • Betsy L. Mar 24, 2017
    Sprinkler and Irrigation System Repair and Maintenance
    Verified Review
    Great job!!!
    I placed my request in the evening and had many responses. I picked Brian and was glad I did. He was out the very next day. I had just moved into a new home and sprinkler system wasn't working. Brian knew how to get it going immediately and then reset my timer and also replaced a couple sprinkler heads. Made a couple suggestions for the future. Would definitely use again!
  • Mary B. Mar 16, 2017
    Sprinkler and Irrigation System Installation
    Verified Review
    specialty irrigation.
    Competed. Creative. Committed to the best job ever.
  • Sean B. Aug 18, 2016
    Very professional; high quality work.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
For service calls, our hourly rates are industry standard, around $70/hr (subject to change). For installations and complex services that require per project pricing, we provide quotes that are either lump sum or time + materials, depending on the scope of work being performed. We make sure to discuss these issues upfront with our customers so there are no hidden surprises.
What is your typical process for working with a new customer?
Whether it's a basic service call or an estimate for a new sprinkler system, the process typically starts with a phone call or follow up email to clarify a few requirements. From there, a site visit is scheduled so that we can identify any problems and discuss with the customer his/her needs and expectations. These steps generally give us enough information to provide the customer with an informed estimate of the work required, including labor and materials.
What education and/or training do you have that relates to your work?
- Master's Degree, Biotechnology, University of Pennsylvania - Bachelor's Degree, Biology, Eckerd College - Rainwater Catchment Systems Accredited Professional (FIRST in the State of Florida!) - 8+ years owner/operation of Rainwater Services, LLC an Irrigation Systems Specialty Firm based in St. Petersburg, FL
How did you get started doing this type of work?
My background is a little outside the norm for this profession. I have a Master's Degree in Biotechnology and spent many years dealing with small fluidics projects in academic and industrial settings. Around 2006 I became interested in environmentally friendly watering practices and, using my knowledge and experience with fluidic handling, I began designing and constructing rainwater catchment systems for residential and commercial applications. With that background, I came to realize that there was a larger demand for highly efficient irrigation systems, regardless of whether or not the systems are tied to a rainwater cistern tank or a more traditional water source (reclaimed, wells, etc). For the past few years the company has been primarily focused on providing high-quality, highly efficient landscape irrigation services, while remaining committed to practices that support responsible environmental stewardship.
What types of customers have you worked with?
RESIDENTIAL: Small service calls (broken heads, simple repairs) to full installations COMMERCIAL: Restaurants, small businesses, churches, etc INSTITUTIONAL: Schools, colleges, multifamily apartments/condos, etc MUNICIPAL: City parks, roadway reconstructions (irrigation in rights-of-way)
What advice would you give a customer looking to hire a provider in your area of work?
Feel comfortable with your provider. They don't need to become a close friend but you need to feel comfortable asking questions and making sure your needs and expectations are met.
What questions should customers think through before talking to professionals about their project?
Ask about water source. There are big design and installation difference between reclaimed water, deep wells, shallow wells or city supplied water connections. How familiar is the provider with your landscape materials? Many providers simply throw water everywhere without regard for plant types. You want to make sure a new installation is zoned effectively for your particular landscape. Do you need landscaper recommendations? We aren't landscapers but work with a few really good ones who we trust and have good rapport. Do you need a landscape design? You don't want to put the cart before the horse. If you're planning a new installation or a major landscape design, the sprinkler system should be considered as a design component to that. Plan properly in order to maximize the efficiency, which will extend the life of your landscape and prolong its health.