FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For new customers requesting carpet cleaning we offer a $99 price to clean three rooms and 30 cents a square foot for additional rooms. (anything over 200 square feet equals two rooms) Moving furniture requires an additional charge.
- What is your typical process for working with a new customer?
We would have a conversation with the customer to learn more about the job. Because the new customer does not know us or our work, we offer a program for all new cusotmers who are looking for carpet cleaning, we offer an introductory price to clean three rooms for $99 (Any room over 200 square feet would count as two rooms). Then any additional work would be quoted at our regular price of 30 cents a square foot. This offer only includes open space. Moving furniture requires an additional charge. We also offer a 30 day warranty. If cusotmer sees a spot in the first 30 days after we cleaned the carpet that has returned or is new, we will come back out to remove spot at no extra charge.
- What education and/or training do you have that relates to your work?
I own the business and have a Bachelor of Science Degree in Business. I am also certified through the IICRC (Institute of Inspection, Cleaning, and Restoration Certification)