United Relocation Group
Introduction: We are a full-service moving company with employees who have over 15 years of experience in the transportation and relocation business field.
Our company provides the finest moving service that our clients have ever experienced. Our agents are available at all times to help you plan your entire move, from pickup to delivery, and save you every penny along the way. Our friendly dispatchers and truck drivers stay connected with you along the whole way of your move. That way, you will always know exactly where your belongings are at any point of time.
Get dependable services from a moving company that you can trust. United Relocation Group never overbooks. You will never have to worry about your movers not showing up. There are no surprises. We are licensed and insured.
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Nichole W.
Jun 10, 2016
Please read before you consider using this company!
We went online to find movers when we found out we were going to relocate from Ohio to North Carolina. A rep called us immediately (Ron Ross) we went over what all we owned and he gave us an estimate. We called around some other places and united relocation group was cheaper by a few hundred dollars. We decided to go with them because they were promising everything the other companies were and then some. Ron followed up with us almost everyday until he got the deposit. We started immediately having problems after we paid our $609 deposit. Ron never called for the QA call. We called customer service and inquired about getting our deposit back and cancelling them. Ron called back almost immediately! We went over the final inventory and he said the foreman "mike" would give us a call with definite pick up time and drop off time. All Ron knew was that it could be 2-3 days. No more than that! He said they could even drop off the next day.
May 21st comes, mike arrives on time (actually early) with 2 other guys. Mike insists on getting payment immediately while we are talking with him the other 2 guys are wrapping and taping things up. We figure this is normal. We've never used movers before. They literally put about 10 boxes in the middle of the floor and wrapped them all up together into one big package. As he gets to the last page of contract he asks my gf to sign a "packing supplies agreement" i asked her not to sign it because it was blank and they could put any number on there. He said it would be $272 after everything was on the truck! What do we do at this point? Half of our shit is on this truck and no other company can come this short of a notice! Then he charged extra for extra space. $300 to be exact. If anything it should've been less because we were taking things away that weren't going. We also took off a washer and dryer that Ron still had not removed during the QA call. At this point we are pissed and helpless. They tell us they are delivering on Sunday and Mike said he didn't understand why Ron would say that because he had to pick up another family in Chicago. He kept pointing to the contract saying it will take 2-6 days. Had we know this we would have packed differently.
So we stay at a friends house and decide to head to NC in the am. We have nothing. We go buy an air mattress and a week goes by we don't hear from anyone. We call Ron several times in between all this to tell him about extra costs etc. he was never once available. Never returned calls or vm or even text. We call customer service on Friday. We were told 6 business days by mike. No one called by Friday afternoon so we called customer service. Cynthia at customer service said no one was in office that she could reach out to. The soonest she could find out would be Tuesday because Monday was a holiday. On Tuesday Cynthia left a voicemail saying our stuff would be here no later than Thursday. Maybe even Wednesday and the foreman will call ahead of time. She said to call back with questions I did and no answer. When we didn't get a call by weds we knew we weren't getting our stuff on Thursday as promised. I called Thursday and some girl who answered refused to give me her name so I asked for her supervisor she put me on hold. I held for 30 mins. Hung up called back kept getting VM. Cynthia called me back was very understanding and tried to be helpful and she then said she would call the movers herself. She did and told us they will be here Friday or Saturday and was very apologetic. There was another families stuff on our truck that was in Georgia. They weren't ready to receive their stuff and that was the delay.
Friday the foreman calls says he will be here Saturday. He will call back later to give a specific time for Saturday. Saturday comes no one calls or shows up. We called and text the foreman all day Saturday because customer service isn't open on weekends. Finally we give up decide we are getting a lawyer because our attention needs to be elsewhere as we moved here for work. Sunday June 5, 15 days from the last time we saw our stuff, we finally get a call from a different foreman from a different # He says he will be here at 11. 2 guys show up. They unload another persons stuff into our yard so they can get to our stuff. Which makes me wonder why that couldn't have happened earlier in the week when the GA family was blocking our stuff. Either way They unload our stuff they were really awesome about putting stuff where it was labeled to go. Everything is unpacked and they go outside to reload the other families stuff. I see them go to get in their truck so I go out and ask if they are gonna come put our beds and furniture together. The foreman said "No we just move stuff, we don't even have tools".
So to wrap up. We paid extra for so many things we didn't get. We took apart and reassembled our own furniture both times! Packed and wrapped our own things and got charged for it anyways. Out of everyone we talked to Cynthia was the only one who could even give us an idea of what to do. Our stuff was never supposed to leave that truck when it left our house. But it did. It left us,sat in. A warehouse for a week and we were lied to for 2 weeks! Boxes were damaged. Smashed and had some kind of oil all over them!
Please do your research. Don't just go by reviews because half of those reviews on their website are fake. Go with a reputable company even if it costs more it is worth it in the long run if you really receive those services in the end. Overall we gave them more money then the companies with reputable names were even asking.