FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
With this line of product, projects can get expensive just in material. I try to keep my hourly rate and project timeline as streamlined as possible so everyone wins.
- What is your typical process for working with a new customer?
Normally I will receive a phone call or email about a project needing to be done. I set up a time to meet, talk over the wants and needs, take measurements, and follow up usually the same day with a quote. If the quote will take longer, I always inform the customer up front. If the project is approved, I require a minimum deposit for materials to begin work, following project completion the remainder for hours worked is paid. But I stand by that the job isn't finished until the customer is happy.
- What education and/or training do you have that relates to your work?
I have roughly 18 years in the industry. I have held every certification necessary for my work.