FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our services are competitively priced based on the DC Metro market. Each service has a fee that's based on the length of time and number of pets. We offer a very generous discounting program that can reward any client. It's based on usage in a calendar month. Use us more and earn a higher discount from 5% to 20% off!
- What is your typical process for working with a new customer?
Our very first step is to learn about the new client and their pets. Understanding pet care needs and expectations upfront really helps us customize a service plan that will cover all the bases. Our MyFetch! system allows clients to create their accounts, update pet information, request service, pay their bills, and communicate with their Fetch! provider. Our technology is a tool that makes our experience better, but it never replaces the human interaction that makes us great.
- What education and/or training do you have that relates to your work?
Our team has been in business for 17 years. Our client service team at the office has over 40 years of combined pet care service experience. Every client and their pets are important to each of us. We are successful because we treat every new client like they are our only client. Every member of our team is a W2 employee. We never use 1099 independent contractors.