FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent, line-item quotes: Material, posts, gates/hardware, demolition/haul-off, permitting/HOA (if needed), staining/sealing (optional), and site-specific work (rocky soil, roots, grade changes). Assessment Fee: If an on-site assessment is required, we charge a $150 Assessment Fee for our experts to arrive in person to assess your needs and discuss solutions. If you use us for the installation, we will credit this fee back to your job. If we are able to provide an assessment remotely, no Assessment Fee will be charged. Change orders: Only if scope changes (extra footage, additional gates, unforeseen underground obstructions). Always approved in writing first. No surprises: We call utility locates, verify setbacks, and confirm HOA/permit needs upfront so you don’t get hit with hidden costs.
- What is your typical process for working with a new customer?
Step 1 - Discovery: (text, phone call or email): Goals, material, style, footage, timeline, customer to provide HOA requirements if any, photos or plat/survey if available. Step 2 - If required, on-site assessment & measurement: Verify property lines/setbacks, check grade/soil, mark gate locations and obstacles. Often, this can be done remotely over the phone and using photos the customer provides. Step 3 - Design & formal proposal: Line-item estimate with layout drawing, material specs, warranty terms, and lead time. Step 4 - Scheduling & prep: Once a customer accepts the formal proposal, a 50% deposit will be paid. Step 5 - Prep work begins: Alabama 811 utility locate, permit/HOA support, material ordering. Step 6 - Installation: Set posts to spec (depth/diameter per soil), cure times observed (1-2 days) then rails/pickets/panels installed square and true, gates hung and tuned. Step 7 - Quality walk-through: Punch list, cleanup/haul-off, final invoice. Step 8 - Aftercare: Warranty info, maintenance tips, optional stain/seal plan for wood.
- What education and/or training do you have that relates to your work?
Crew training: Post setting, concrete mixes, fastener and hardware best practices, safe digging (811), and gate geometry/hinge loading. Safety: OSHA-aware practices; PPE and jobsite protocols. Standards-based: We build to local building codes and relevant construction industry best practices (e.g., post embedment, wind loading considerations, etc.) and manufacturer specs for vinyl/aluminum systems. Permitting/HOA: Local codes, setbacks, and easements—handled daily so projects pass inspection the first time. Our Managing Partner also has an unlimited home builders license.