FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent, line-item quotes: Material, posts, gates/hardware, demolition/haul-off, permitting/HOA (if needed), staining/sealing (optional), and site-specific work (rocky soil, roots, grade changes). Change orders: Only if scope changes (extra footage, additional gates, unforeseen underground obstructions). Always approved in writing first. No surprises: We call utility locates, verify setbacks, and confirm HOA/permit needs upfront so you don’t get hit with hidden costs.
- What is your typical process for working with a new customer?
Step 1 - Discovery: Goals, material, style, footage, timeline, customer to provide HOA requirements if any, photos or plat/survey if available. Step 2 - If required, on-site assessment & measurement: Verify property lines/setbacks, check grade/soil, mark gate locations and obstacles. Often, this can be done remotely over the phone and using photos the customer provides. Step 3 - Design & formal proposal: Line-item estimate with layout drawing, material specs, warranty terms, and lead time. Step 4 - Scheduling & prep: Once a customer accepts the formal proposal, a 50% deposit will be paid. Step 5 - Prep work begins: Alabama 811 utility locate, permit/HOA support, material ordering. Step 6 - Installation: Set posts to spec (depth/diameter per soil), cure times observed (1-2 days) then rails/pickets/panels installed square and true, gates hung and tuned. Step 7 - Quality walk-through: Punch list, cleanup/haul-off, final invoice. Step 8 - Aftercare: Warranty info, maintenance tips, optional stain/seal plan for wood.
- What education and/or training do you have that relates to your work?
Crew training: Post setting, concrete mixes, fastener and hardware best practices, safe digging (811), and gate geometry/hinge loading. Safety: OSHA-aware practices; PPE and jobsite protocols. Standards-based: We build to local building codes and relevant construction industry best practices (e.g., post embedment, wind loading considerations, etc.) and manufacturer specs for vinyl/aluminum systems. Permitting/HOA: Local codes, setbacks, and easements—handled daily so projects pass inspection the first time. Our Managing Partner also has an unlimited home builders license.