FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that my pricing reflects high-quality workmanship, proper diagnostics, and the experience needed to fix issues the right way. I don’t upsell or add unnecessary services—what I quote is based on what you actually need. My rates also cover licensed and insured labor, properly equipped service vehicles, and reliable parts, so you’re getting dependable work and long-term value, not shortcuts.
- What is your typical process for working with a new customer?
My typical process when working with a client starts with a proper introduction so we can discuss the issue and expectations. From there, I move into the service itself—diagnosing, repairing, or improving the system as needed. I also focus on ongoing maintenance to keep everything running efficiently. When needed, I handle tenant improvements as well, making sure the space is comfortable, functional, and up to code.
- What education and/or training do you have that relates to your work?
I hold an Associate’s degree in Electromechanical Engineering, and I’ve been NATE certified for the last five years. I’m also a Trane Comfort Specialist and a Rotobrush-certified duct cleaning expert. These certifications help me stay current in the industry and ensure I’m providing the highest level of service to my customers.