FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is based on the market average for speed to thoroughness ratio, along with my desire to help as many as possible. I'm worth more per hour than I charge, but to increase my pool of available clients, I keep it reasonable for the average person in the area to afford. In addition, I offer discounts to clients who refer my service to their friends, family, and colleagues, in the form of vouchers for future work that can be used by the client themselves, or gifted to yet others as a sample of my services. I'm particularly delighted to be referred to contractors for post renovation cleanings, and to realtors for moving/staging cleanings. One time, large jobs are my niche.
- What is your typical process for working with a new customer?
I listen to the information a new customer volunteers, offer a price range estimate based on said information. If the customer likes my estimate, I ask additional questions, and can do virtual or in person quotes. I stick to my quotes. I will even work an additional 15 mins free of charge, when necessary. I explain that initial cleanings always take longer than subsequent general upkeeps. I guarantee my work. If you report and photograph something that was missed, or not done as expected, within 24 hours of completion, I will return for free to get it, or offer a discount on a future cleaning. This doesn't really happen though. I offer it to give peace of mind, and for the occasional human error.
- What education and/or training do you have that relates to your work?
As mentioned in a previous question, I began training under the tutelage of older women who had decades of experience doing professional residential cleaning. As I grew, and had increasingly more experience with different types of flooring, countertops, light fixtures, and grime, I listened to the advice of home owners, asked for feedback, took it in, and applied it. I have also spent years studying and experimenting with different chemicals and different types of dirty environments. Take advantage of my knowledge. I'll happily share it.