FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is certainly competitive on basic type installs and projects. We provide a no cost virtual or site visit consultation to review the project and a no obligation fixed priced proposal. ThumbTack customers can expect exceptional workmanship at a great price and our standard support package after the sale services which includes access to our team during business hours for questions or issues...even though we may not have sold you your equipment we are here to help where we can when in comes to the install and some of the new user experience.
- What is your typical process for working with a new customer?
All customers, new and previous receive the same attention, dedication and level of service. A typical new customer experience starts with a quick chat on phone to determine the customers needs and if we are able to meet the expectations. Then we will set up a no cost site visit to review the project and provide pricing. Our goal is to have a customer return to Audio-Video360 for all future needs. We set our projects up for success and we are here for support after the sale, we even offer a membership program that provides after hours support AND discounts on future equipment purchases and labor charges.
- What education and/or training do you have that relates to your work?
We are an Arizona Licensed Contractor, we hold three State required Alarm Licenses, we hold home automation training certificates but the most important education is the 25 plus years of field, hands on experience. This meant we have seen a lot. Our projects have ranged from you basic home TV install to large scale Professional Sporting arenas and complete home automation. Over the decades we have learned what matters to customers the most is our support after the sale.