It’s free with no obligation to hire
Current Top Pro
Hired 39 times
6 years in business
Apple Pay, Cash, Check, Credit card, Paypal, Square cash app, Stripe, Zelle
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
Jul - Dec
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
iMac 2013-2017 HD repair
Macbook HD replacment
Photos and Videos
51 photos and 8 videos
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Read reviews that mention:
- Kenneth C.
Patrick responded quickly, and skillfully, even coming to North Michigan Avenue on the Saturday afternoon of all of the civic unrest. Above and beyond!!! And the computer repair, with recommended hard drive replacement is working great! 5 stars isn't enough.Jun 10, 2020VerifiedEchelon MSP's reply
Thank You it was a pleasure helping you get the right solution.
- Pascal s.
Patrick did an excellent job. Couldn’t be happier. He’s extremely knowledgeable and professional and has great pride and integrity in the work he does. I consider myself very lucky to have met him and would recommend him to anyone for computer troubles. I won’t ever utilize any other service other than his as it relates to anything having to do with the services he provides! He’s also an absolutely polite and friendly guy!May 28, 2020Verified
- Nolan S.
I didn’t actually end up going through with the hire because I was eventually able to resolve the issue myself. But What I can say is at a time when I was in an absolute panic and was in need of someone to fix my computer for work ASAP; within minutes of posting the I had received a response and we had a plan in motion to get it fixed the next morning. The professionalism and overall attitude of the employee I interacted with was delightful. Although, I didn’t need to go through with it, if I ever need tech support, they will be my go to.May 14, 2020Verified
- Karoline D.
I’m a member of the early boomer generation and definitely not computer savvy. Patrick assessed the situation and fixed my numerous issues in a timely manner. He was prompt, professional, personable, efficient and extremely knowledgeable. Great experience and I would highly recommend him to anyone.Mar 25, 2020VerifiedEchelon MSP's reply
- Mary A.
Patrick was absolutely amazing. He knew exactly how to fix my problem (which I thought would be impossible) he went above and beyond my expectations and basically saved my computer. My Mac is now running at a speed where I can get the job done! One of the best things I’ve ever did was contact this company. The amount of knowledge and professionalism saved a project I’ve been working on for 3 years. I would no doubt be working with you again!Feb 12, 2020VerifiedEchelon MSP's reply
Thank You so much, We are happy your project is safe and sound. We strive to do our best and look forward to working with you again.
- What should the customer know about your pricing (e.g., discounts, fees)?We offer fair honest pricing to our clients. We also offer manage services to residential and business clients.
- What is your typical process for working with a new customer?First I usually prospect the client correctly, then offer various solutions with Reasons why they fit the clients needs. Once we determine the solution it is in our best interest to document the procedure of their solution.
- What education and/or training do you have that relates to your work?I have a degree in computer science and hardware engineering. I also hold numerous certifications from various institutions like Microsoft, Cisco, Apple and security. We also do business consulting being an owner of three successful businesses not only do I know what it takes to run a business but I know how to scale solutions for long-term growth that will cut costs long-term.