FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Small businesses should call for project estimates. Types of projects I am ready to assist with include, small office/home networking, business continuity planning, cloud migrations and more. For home users, basic PC repair starts at $150 flat labor fee (Plus parts) Assistance with building a custom PC (including choosing parts) is $125 and $175 if you wish for me to assemble it (plus parts cost) 3d printing is $3/hour of actual print time. Both standard filament and resin is available. Resin Max print size is 115x65x165mm (4.52x2.56x6.1 inches). Filament based print has a maximum size of 500x500x500mm (19.6")
- What is your typical process for working with a new customer?
For small businesses, a short 30 minute phone call will help to assess the business request and needs. For home users, a brief phone call to determine the issue and the next steps to properly troubleshoot. There is never a charge for the call.
- What education and/or training do you have that relates to your work?
While I do not have formal education in IT, I have been in the field for over 20 years and am a life-long enthusiast. My past employers include General Electric Aviation, Honeywell, GoDaddy, and Arizona State University.