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Introduction: We are a water damage mitigation company that recognizes the importance of working for the homeowner, not the insurance carrier. This should be obvious but all too often water damage companies are beat down by insurance adjusters and afraid to ask for the necessary resources to complete a job properly. Emergency Flood Team works for homeowner and has the experience to get what the homeowner deserves; a complete and proper mitigation project that doesn't rely on saving money for shareholders. I absolutely love being the good guy. When disaster strikes, whether at 3 a.m. or 3 p.m., nearly every client we assist is absolutely unprepared for what they are encountering. It is our job, the professionals, to help homeowners navigate such a stressful even and making the process as easy as possible. This means being completely transparent as to what to expect. It's all about setting proper expectations and doing what is right for the homeowner!
10 years in business
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- What should the customer know about your pricing (e.g., discounts, fees)?Water damage estimates are generated by a systematically accepted program based on demographics and required mitigation services. That means, pricing can't be determined until a full scope of work has been completed. If anyone offers pricing without providing a full walk through of the damaged property, they are nothing more than just trying to get you to sign their contract. Adequate pricing CANNOT be determined without a thorough assessment.
- What is your typical process for working with a new customer?Arrive on site. Introduce mitigation lead to client. Then; Risk assessment Stop leak Agreement/Insurance Info. Extract Protect Content manipulation Room notes Photos Atmospheric readings Moisture mapping Drying strategy
- What education and/or training do you have that relates to your work?IICRC certifications in both "water removal technician" and "applied structural drying" accompanying eight years in the industry. Continuing education is a daily matter. From participating in groups with restoration professional all over the world, to daily phone calls discussing current road blocks in all aspects of this industry. This is a non-stop, ever changing industry and anyone who gets complacent can be a hazard.