FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Water damage estimates are generated by a systematically accepted program based on demographics and required mitigation services. That means, pricing can't be determined until a full scope of work has been completed. If anyone offers pricing without providing a full walk through of the damaged property, they are nothing more than just trying to get you to sign their contract. Adequate pricing CANNOT be determined without a thorough assessment.
- What is your typical process for working with a new customer?
Arrive on site. Introduce mitigation lead to client. Then; Risk assessment Stop leak Agreement/Insurance Info. Extract Protect Content manipulation Room notes Photos Atmospheric readings Moisture mapping Drying strategy
- What education and/or training do you have that relates to your work?
IICRC certifications in both "water removal technician" and "applied structural drying" accompanying eight years in the industry. Continuing education is a daily matter. From participating in groups with restoration professional all over the world, to daily phone calls discussing current road blocks in all aspects of this industry. This is a non-stop, ever changing industry and anyone who gets complacent can be a hazard.