FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
While I do have some standard prices for a few of our services, I normally create a custom quote for my clients, because I provide care for so many varieties of animals with basic to advanced needs, in so many different kinds of homes and locations. Please contact BatCo for a quote on services.
- What is your typical process for working with a new customer?
Learning about your pets and their needs helps me to create an accurate and affordable quote and to document the care they need. First, we will have an intake call, allowing me to gather crucial info about your home, pets, and service needs. I will then send your quote and other info via email afterwards, based on our call. Then, we will schedule a free, 30-45 minute home visit, during which time I'll visit to meet you and your pets, get a tour from you around the home and property, go over important paperwork, get keys/entry codes to your home, and take care of payment for your first services (new clients pay for the first dates of service up front). I will verify your emergency contacts, establish what your communication preferences are during your time away (text or email), verify your emergency vet information and emergency treatment protocols, and ensure that we understand your pet's feeding and any medical treatment completely. I might use my mobile phone to take pictures of feed/water bowl placement (in a house with multiple pets), and other aspects of your animals' living and/or medical areas, so I can make sure to keep everything consistent for them (pictures help me to recall important details). Learning as much as possible about your pets is crucial, especially with senior or special needs pets. I want to provide the best care possible for your beloved critters. Thank you in advance for working with me to ensure that I have all I need to watch over you pets and home!
- What education and/or training do you have that relates to your work?
Formal Vet Tech Education Argosy University, Twin Cities MN Selection of classes taken: Small Animal Medicine, Veterinary Diseases, Veterinary Lab Procedures, Animal Behavior, Clinical Veterinary Training, Comparative Anatomy, Emergency & Critical Care, Parasitology, Microbiology, Veterinary Pharmacology.