FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We would like to conduct an initial inspection of your pool to ensure it meets our standards for maintenance and aesthetic excellence. Things that aren't included in the weekly service are repairs, filter cleans, drains, and extra weeks of service (when we visit 5 times instead of 4 in a month). Current special: sign a 2-year service agreement and get your first month free, a free filter clean, and $300 off your choice of a drain, a bead blast, or any repair over $1,000 (one $300 discount per customer). Every repair comes with a clear, itemized quote before work starts, and financing is available through Wisetack for larger repairs and equipment upgrades.
- What is your typical process for working with a new customer?
Beyond inspecting the pool, we like to hear what you didn't like about your previous service. We also want a clear picture of what you expect from your pool service, so we can deliver it.
- What education and/or training do you have that relates to your work?
All of our weekly service technicians have a CPO (Certified Pool Operator) certification. Our filter clean technicians and repair guys have more certifications that vary like CSP and CST certifications.