FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing with no surprises. Our standard dispatch/diagnostic fee is $89, which covers the time to diagnose the issue and explain your options. If you choose to move forward with the recommended work, that fee is waived and applied toward the job. We also offer an Advantage Plan that provides a 15% discount on services, along with additional savings with our Neighborly Neighbors, including Mr. Rooter and Mr. Electric. To support our community, we offer discounts for educators, military and veterans, first responders, and seniors. We’re always happy to review options and help you find the best value for your situation.
- What is your typical process for working with a new customer?
We start by listening. When a new customer reaches out, we gather a few details about the issue and schedule a convenient time to visit the home. During the visit, our technician performs a thorough system evaluation to understand what’s going on and to identify the root cause—not just the symptoms. After the assessment, we explain what we found, walk through your options, and answer any questions you have. If repairs or next steps are recommended, we provide clear, upfront pricing before any work is done. There’s no pressure to move forward—we want you to feel informed and comfortable with the decision. If you choose to proceed, we complete the work professionally and cleanly, and make sure everything is operating as expected before we leave. Our goal is to build long-term trust by doing the job right and communicating clearly every step of the way.
- What education and/or training do you have that relates to your work?
Our team brings decades of combined HVAC experience across residential systems, diagnostics, maintenance, and repair. Every member of our small team has completed formal HVAC training and holds EPA 608 Universal certification, which allows us to safely and legally work with all types of refrigerants. In addition to hands-on field experience, our technicians stay current with industry standards, manufacturer guidelines, and safety practices. As part of the Aire Serv and Neighborly network, we also have access to ongoing technical training and support, which helps ensure our work is consistent, professional, and up to date. We believe strong training and continued learning are essential to providing reliable service and taking good care of our customers’ homes.