Q. Describe the most common types of jobs you do for your clients.
A. We mainly focus on residential air conditioning and heating even though we are more than capable to work on commercial systems too.
In the summer time the most common break down is a condenser fan motor and or a capacitor. Units dont leak refrigerant as much as they did once upon a time ago so we see less and less calls for topping up the unit with Freon.
Q. What advice do you have for a customer looking to hire a provider like you?
A. When you call a company how often do you get the owner? When you call my company I will personally come to your home and not some possible felon, druggie or worse!
Look for someone who has been in the trade for a while, we have over 26 years experience in the Valley of the Sun.
When looking for a new ac unit be sure to get more than one bid. Be sure you get everything in writing too.
Some units are better than other systems s do your home work and research your options, if you can.
Bad parts? Ask to see them. When I find a bad part 90% of the time I bring it to the home owner and show and explain to them what went wrong and often I show them the test that determines if a part is good, weak or bad.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Make sure the technician / company doesn't work off of commission. When they do, watch out! The more they find wrong with your system the more they get paid.
Ask for flat rate pricing which is the same price you, your neighbor and Joe from across town pays. Its the same with no hidden fees or surprises.
Watch out for companies that charge you service call fees, trip fees and a two hour minimum, this can quickly escalate the cost of your repair.
Some things are too good to be true. We've all seen the advertisements for $19.99 tune ups and maintenance for your air conditioning and heating systems. Many large companies use that price to get their foot in the door and then the "sales technician" is almost guaranteed to find bad parts which turns the $19.99 tune up into a $199.99 repair.
The companies you see on TV usually charge $2000.00 to $4000.00 more for a new ac system than we do and they send out salesmen to your home to get the deal done.
Q. Why does your work stand out from others who do what you do?
A. I'm the owner and I'm also the person who will come out to your house for service, repairs or a new unit quote.
Its my name on the line and I work very hard to make sure the customer is completely satisfied when the job is complete.
Most companies send out technicians that can actually do more harm to your system than good. I have over 26 years of experience and I get the job done quickly and correctly the first time.
Q. What do you like most about your job?
A. Helping people when they need it the most.
Q. What questions do customers most commonly ask you? What's your answer?
A. How long will my ax system last. 9-11 years on average in the Phoenix area.
Q. Do you have a favorite story from your work?
A. I wen out to a home back in 2007, it was July and 108F, the home owner called me told me that the AC Company George Brazil was out there and said they needed a new unit at a cost of over $8000!
He basically wanted another bid and second opinion. I told him that I wanted to see if it could be repaired rather than replaced. I went up on his roof and after 15 minutes came down and told him it would be a simple repair of under $90 and I could have the unit up and running in no time.
After repairing the problem his unit came back to life and he was more than happy you see he was on a fixed income and really didn't have the funds for a new system. The smile on his face made me happy that I could help someone save a lot of money.
He was so happy he tipped me $50! and the unit? Its working just fine!
Q. What do you wish customers knew about you or your profession?
A. How hard we work each and every day.
Q. How did you decide to get in your line of work?
A. I figured Arizona was a great place to fix and repair air conditioning units, I get to help people every day.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I attend regular training classes.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Solar assist ac units.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. We replaced a complete split system heat pump set up within 4 hours.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Go to a HVAC trade school, then try and find a job as a entry level technician with an established company.