Q. What is your typical process for working with a new customer?
A. I ask them questions to see if they did all they can do themselves before having to pay us to come out. How are your air filters? Is the thermostat in the ON position and in the cool position? Is there a display on your thermostat? Have you looked in the breaker box to see if maybe the unit tripped? Lets face it, repairing a unit on a hot day is expensive not to mention the hours you have to wait. I try and help all my customers before I schedule a service call.
Q. What education and/or training do you have that relates to your work?
A. I went through formal training here in Phoenix at RSI in the mid 80's and I attend regular training classes.
Q. How did you get started doing this type of work?
A. I figured Arizona was a great place to fix and repair air conditioning units, I get to help people every day. I went to Refrigeration School back in 1984-85 and have been doing AC repair and installation ever since.
Q. What types of customers have you worked with?
A. We encounter all types of people, young, old and every where in between but no matter who you are or what you look like we will always treat you with respect and will always be upfront and honest with you. We mainly focus on residential air conditioning and heating even though we are more than capable to work on commercial systems too.
Q. Describe a recent project you are fond of. How long did it take?
A. We did a major retrofit at Turf Paradise horse track. The buildings were constructed some 55 years ago and now we're updating all their old ac systems to modern energy efficient units.
Q. What advice would you give a customer looking to hire a provider in your area of work?
A. When you call a company how often do you get the owner? When you call my company I will personally come to your home and not some possible felon, druggie or worse! Also be sure and read the customer reviews, we're very proud to have a 5 star rating!
Look for someone who has been in the trade for a while, we have over 26 years experience in the Valley of the Sun.
When looking for a new ac unit be sure to get more than one bid. Be sure you get everything in writing too.
Some units are better than other systems s do your home work and research your options, if you can.
Bad parts? Ask to see them. When I find a bad part 90% of the time I bring it to the home owner and show and explain to them what went wrong and often I show them the test that determines if a part is good, weak or bad.
Q. What questions should customers think through before talking to
professionals about their project?
A. Consider us smaller businesses rather than the ones you see on TV and hear on the radio, those advertisements aren't cheap and guess who ultimately gets to pay for those? YOU! Bigger companies will more than likely send out technicians who are new to the field and inexperienced, do you really want someone green working on your system? I wouldn't. Look for a business who uses their family name and has a hands on owner with lots of experience (30 years here), look for Serafin's!