Serafin's Air Conditioning Service llc

Phoenix, AZ

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About this pro

How does your service stand out?

I'm the owner and I'm also the person who will come out to your house for service, repairs or a new unit quote. Its my name on the line and I work very hard to make sure the customer is completely satisfied when the job is complete. Most companies send out technicians that can actually do more harm to your system than good. I have over 30 years of experience and I get the job done quickly and correctly the first time.

What do you enjoy about the work you do?

Interaction with people, often when we arrive our customers are hot, frustrated and sometimes angry, hard to blame them when it's 115F outside. When we are done our customers are just the opposite, I love to see the change when the cold air returns and starts cooling a house.

Location

Phoenix, AZ 85053

Years in business

31

Number of employees

3

Times hired on Thumbtack

21

Reviews

25 Reviews
  • Tim f. Mar 31, 2016
    Central Air Conditioning Installation
    Verified Review
    Fast Good price reliable. Great job would recommend to anyone.
    Replied to Tim f. - Apr 7, 2016

    Thank you Tim!

  • Joshua D. Feb 9, 2016
    Central Air Conditioning Installation
    Verified Review
    Rick the owner presents himself as respectful and nice, but really he is a rude and bothersome salesman with a big ego that repeatedly calls to get business. He says that is how he gets five stars. He would have gotten the job if he would have given us time to save the money. He says he will help get the bill lower and then just throws it back in your face that your price is too low. Yet, he is the one that asked. His texting manners are awful and unprofessional!
    Replied to Joshua D. - Apr 7, 2016

    Josh, I'm sorry that you and your husband felt that our price of $4500.00 to replace your ac system was too high, we simply can not do the work (new TRANE high efficiency heat pump system, new digital thermostat, new unit stand and elbow, new supply registers inside your home, new electrical disconnect, new electrical whip, new drain line, crane fee, old unit removal, old unit recycling, labor, tax, new hot water heater flue pipe) for under $3000.00 as you wanted. Yes, I personally do follow ups with potential customers, 95% of contractors do, usually once after 3-5 days and then again after 3-5 days with short professional texts or emails asking if there was anything else they would like to know. IF a home owner tells or asks me to not contact them they don't hear from me again unless they call me. Yes we could have lowered your utility bill but again, not at $3000.00 I highly recommend saving up more money and get the job done correctly as we recommended and I'm sorry that I can not help you out by giving away our materials and work to you and your husband for the pricing YOU think we should do it for. Please compare us to George Brazil, Parker and Sons, Donley etc. we are generally $3000 less! Have a great day Josh!

  • Tim P. Jan 20, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Rick did a great job installing my new AC/Heating System. He ran in to some complications during the install but continued on the holiday to complete the work. I will use Serafin's Air Conditioning Service in the future.
    Replied to Tim P. - Jul 8, 2016

    Thank you Tim!

  • Tim f. Mar 31, 2016
    Central Air Conditioning Installation
    Verified Review
    Fast Good price reliable. Great job would recommend to anyone.
    Replied to Tim f. - Apr 7, 2016

    Thank you Tim!

  • Joshua D. Feb 9, 2016
    Central Air Conditioning Installation
    Verified Review
    Rick the owner presents himself as respectful and nice, but really he is a rude and bothersome salesman with a big ego that repeatedly calls to get business. He says that is how he gets five stars. He would have gotten the job if he would have given us time to save the money. He says he will help get the bill lower and then just throws it back in your face that your price is too low. Yet, he is the one that asked. His texting manners are awful and unprofessional!
    Replied to Joshua D. - Apr 7, 2016

    Josh, I'm sorry that you and your husband felt that our price of $4500.00 to replace your ac system was too high, we simply can not do the work (new TRANE high efficiency heat pump system, new digital thermostat, new unit stand and elbow, new supply registers inside your home, new electrical disconnect, new electrical whip, new drain line, crane fee, old unit removal, old unit recycling, labor, tax, new hot water heater flue pipe) for under $3000.00 as you wanted. Yes, I personally do follow ups with potential customers, 95% of contractors do, usually once after 3-5 days and then again after 3-5 days with short professional texts or emails asking if there was anything else they would like to know. IF a home owner tells or asks me to not contact them they don't hear from me again unless they call me. Yes we could have lowered your utility bill but again, not at $3000.00 I highly recommend saving up more money and get the job done correctly as we recommended and I'm sorry that I can not help you out by giving away our materials and work to you and your husband for the pricing YOU think we should do it for. Please compare us to George Brazil, Parker and Sons, Donley etc. we are generally $3000 less! Have a great day Josh!

  • Tim P. Jan 20, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Rick did a great job installing my new AC/Heating System. He ran in to some complications during the install but continued on the holiday to complete the work. I will use Serafin's Air Conditioning Service in the future.
    Replied to Tim P. - Jul 8, 2016

    Thank you Tim!

  • Mike v. Dec 15, 2015
    Central Air Conditioning Installation
    Verified Review
    Rick from Serafin's Air Conditioning was fast, friendly and very respectful. He explained everything upfront and answered all my questions! Pleasant experience.
    Replied to Mike v. - Jul 8, 2016

    Thank you Mike!

  • Robert L. Oct 1, 2015
    Central Air Conditioning Installation
    Verified Review
    Installed new American Standard A/C. System. Very competitive price. Quick response. Crew was professional, knowledgeable, and thorough. Everything was done as advertised. I'd recommend them any time.
    Replied to Robert L. - Apr 7, 2016

    Thank you Robert!

  • Damion C. Sep 21, 2015
    Central Air Conditioning Installation
    Verified Review
    Rick and his crew of professionals took the time needed and put in the extra effort to make sure my new ac system went in correctly. Since the beginning of August when my system was installed I have kept the house at 78 degrees, putting the new system through its paces. It has worked flawlessly! I really appreciate the time and care Rick and his crew puts in to their work and their choice of top notch equipment they choose to work with. Thanks Rick for a job well done.
    Replied to Damion C. - Sep 22, 2015

    Thank you Damion! It was a tough job but we're very happy that you are happy!

  • Lisa H. Sep 14, 2015
    Central Air Conditioning Repair
    Verified Review
    I rather being told what the cost will be before he fixed the AC unit.
    Replied to Lisa H. - Sep 18, 2015

    We let the man who was there know the charge and was told it needed to be fixed because the house temperature was 100F for the past 2 to 3 days.

  • Er u. Aug 22, 2015
    Central Air Conditioning Repair
    Verified Review
    Rick is great at his job! Friendly guy came out early in the morning to accommodate my work schedule. Will be using his services for routine maintenance in the future!
    Replied to Er u. - Aug 30, 2015

    Thank you!

  • Marina F. Aug 20, 2015
    Central Air Conditioning Installation
    Verified Review
    Paid a premium for immediate service. Hugely overpriced. Not warned about service charges.
    Replied to Marina F. - Jul 8, 2016

    Marina, I'm priced about 40% lower than the bigger companies and I also said we would refund your repair price when or if you go with a new unit. We were called out by you, you said you needed a new unit asap, I came our within an hour I believe. Instead of misleading you and agreeing with you that you need a new $5000.00 system I repaired your unit instead and even adjusted your supply registers all before your company was about to come for a visit. Many companies would have doubled the repair charge knowing you were under the gun to get it fixed or they would have charged you well over $5000.00 for a new unit. Some would have told you that your compressor was shot and broken and needed a new unit but I cooled it down and got it to work. Now, do you really think all that we did for you was "Hugely overpriced"? We dont. Sincerely, Rick Serafin UPDATE: Marina called us in May for a new unit replacement which we gladly did. She now has a high efficiency system.

  • Lee M. Jun 16, 2015
    Central Air Conditioning Repair
    Verified Review
    Rick, Fixed issue in under 15 minutes. Also, recommended additional part to avoid further problems. Excellent service and prices! Will continue to use Rick in future. We highly recommend for honest service!
    Replied to Lee M. - Jun 17, 2015

    Thank you Lee.

  • Pam H. Jun 14, 2015
    Central Air Conditioning Repair
    Verified Review
  • Mark O. Jun 2, 2015
    I've been doing business with Serafin AC for over 10 years from having a new unit installed including all new duct work to basic routine maintenance.Excellent service at a fair price. Rick is a true professional to deal with.
    Replied to Mark O. - Jun 2, 2015

    Thanks Mark! Call me if you need any help.

  • Sal V. May 28, 2015
    Good service, reasonable pricing and honest is why I continue to use Rick for all our HVAC issue's and projects.
    Replied to Sal V. - May 30, 2015

    Thanks Sal! I truly enjoy working with you at Turf Paradise.

  • Mary M. May 16, 2015
    Central Air Conditioning Repair
    Verified Review
    Excellent service, honest and trustworthy
    Replied to Mary M. - May 19, 2015

    Thank you Mary! Good luck on your business!!

  • Chris B. May 8, 2015
    Helped me diagnose and fix a complex A/C problem from another state. Knows his stuff!
    Replied to Chris B. - May 8, 2015

    Thanks Chris, glad to help!

  • Dave P. May 7, 2015
    I called rick one evening when my ac went down, he was there inside one hour, diagnosed the issue on my 12 year old unit within 20 minutes,replaced a part, and had me up and running again. He charged me very fairly and i was quite impressed with his service.. I will definitely use him again and highly recomend him.
    Replied to Dave P. - May 8, 2015

    Thanks Dave!

  • David C. Apr 7, 2015
    Central Air Conditioning Installation
    Verified Review
    On time, great communication, did what he said he would with the equipment he said he was going to install. Very satisfied.
    Replied to David C. - Apr 8, 2015

    Thank you David! I hope you enjoy your new system. If you need anything please don't hesitate to call.

  • Sarah R. Jan 20, 2015
    Central Air Conditioning Repair
    Verified Review
    Replied to Sarah R. - May 6, 2015

    Sarah, did you find the help you needed?

  • Diana D. Nov 3, 2014
    Central Air Conditioning Repair
    Verified Review
    Replied to Diana D. - Nov 3, 2014

    Thanks Diana and congrats on your new home! I'll have those new custom air filters for you mid next week.

  • Michael K. Oct 21, 2014
    Installed a new unit on my house. All done in one day, have had no issues.
    Replied to Michael K. - Nov 3, 2014

    Thanks Mike. Glad the new unit is working out for you.

  • Frank B. Oct 20, 2014
    Central Air Conditioning Installation
    Verified Review
    Thanks Rick! I never thought I could get great service and a Trane for this price!!! You are Strueber professional and I highly recommend Rick Serafin for all of your air conditioning needs!!!
    Replied to Frank B. - Oct 20, 2014

    Thank you Frank! This install was a bit more challenging but we were determined to make things right for you and your family! Enjoy California!!

  • Jeff C. Sep 8, 2014
    Central Air Conditioning Repair
    Verified Review
    Rick came out at the conclusion of a major storm and fixed my AC unit. He was fast, professional and affordable. I highly recommend Rick's services.
    Replied to Jeff C. - Oct 3, 2014

    Glad to help Jeff!

  • Jim C. Jul 10, 2013
    Central Air Conditioning Repair
    Verified Review
    Great service and very reasonably priced. I would definitely use them again and recommend them to friends and family. Rick was $800 less than George Brazil's price.
    Replied to Jim C. - Jul 10, 2013

    Jim, Glad to help! Rick

  • Mark H. Jul 5, 2013
    Central Air Conditioning Repair
    Verified Review
    Rick was very fast and professional especially for late in the day and on the 4th of July. Our repair was only $169.00 and is running like a champion. I will definitely use Serafins AC again.
    Replied to Mark H. - Jul 6, 2013

    Mark, Glad to be able to help! Rick

  • Lynnie B. Apr 19, 2010
    I called Serafin's out to help me, my AC unit stopped working and Rick had it up and running within 30 minutes and when he told me the price I was very very happy, much less than I expected. I have shared their Business card with all my friends and neighbors. Thank you Serafin's! Lynnie B
    Replied to Lynnie B. - Sep 7, 2012

    Thank you Lynnie, Im happy to be able to help you.

Q&A

What is your typical process for working with a new customer?
I ask them questions to see if they did all they can do themselves before having to pay us to come out. How are your air filters? Is the thermostat in the ON position and in the cool position? Is there a display on your thermostat? Have you looked in the breaker box to see if maybe the unit tripped? Lets face it, repairing a unit on a hot day is expensive not to mention the hours you have to wait. I try and help all my customers before I schedule a service call.
What education and/or training do you have that relates to your work?
I went through formal training here in Phoenix at RSI in the mid 80's and I attend regular training classes.
How did you get started doing this type of work?
I figured Arizona was a great place to fix and repair air conditioning units, I get to help people every day. I went to Refrigeration School back in 1984-85 and have been doing AC repair and installation ever since.
What types of customers have you worked with?
We encounter all types of people, young, old and every where in between but no matter who you are or what you look like we will always treat you with respect and will always be upfront and honest with you. We mainly focus on residential air conditioning and heating even though we are more than capable to work on commercial systems too.
Describe a recent project you are fond of. How long did it take?
We did a major retrofit at Turf Paradise horse track. The buildings were constructed some 55 years ago and now we're updating all their old ac systems to modern energy efficient units.
What advice would you give a customer looking to hire a provider in your area of work?
When you call a company how often do you get the owner? When you call my company I will personally come to your home and not some possible felon, druggie or worse! Also be sure and read the customer reviews, we're very proud to have a 5 star rating! Look for someone who has been in the trade for a while, we have over 26 years experience in the Valley of the Sun. When looking for a new ac unit be sure to get more than one bid. Be sure you get everything in writing too. Some units are better than other systems s do your home work and research your options, if you can. Bad parts? Ask to see them. When I find a bad part 90% of the time I bring it to the home owner and show and explain to them what went wrong and often I show them the test that determines if a part is good, weak or bad.
What questions should customers think through before talking to professionals about their project?
Consider us smaller businesses rather than the ones you see on TV and hear on the radio, those advertisements aren't cheap and guess who ultimately gets to pay for those? YOU! Bigger companies will more than likely send out technicians who are new to the field and inexperienced, do you really want someone green working on your system? I wouldn't. Look for a business who uses their family name and has a hands on owner with lots of experience (30 years here), look for Serafin's!