Tammie was quoted an email estimate for 2 hours by sq. ft. When we arrived it was clear the house had not been cleaned in quite sometime, and there where Items all over the counter and throughout the house and on the floor. For this reason I explained to Tammies husband Mike that due to the amount of dust and dirt and items not put away that it would take more then 2 hours to clean this house effectively. Mike then gave us permission to clean the house until it was finished. Both my self and associate worked very hard for two hours for a combined four labor hours. When we left the house the house was extremely clean and smelled very good. We did our best to put things back to where they belonged. We have since offered a free exterior window cleaning to make it right.