Q. Do you have a standard pricing system for your service? If so, please share the details here.
A. At katie Klean we believe complicated pricing systems are designed to confuse the customer and shift the pricing in favor of the company. It also allows the cleaners more time to do less work. At Katie Klean we charge by the hour in order to simplify the process for the customer and to give clarity to the process. This way you know you're getting what your paying for. And slowdown is not an issue because our professionals are motivated and trustworthy. We pay our people more so we can expect more so you get more effort and better work for your hard earned money. Because at Katie Klean we don't want to confuse our customers....We want to please them.
Q. How did you get started doing this type of work?
A. To serve the public good and provide good paying jobs to Arizonans. And it helps to have good customer service skills and a desire to improve every day. The cleaning industry is in desperate need of improvement. Outdated methods, toxic cleaning agents, dirty equipment, underpaid poorly trained workers, high turnover rates for both clients and workers. These are all problems that are all too typical in the cleaning industry. At Katie Klean we do not tolerate theses issues. We set out to find a better way and we have. And yet we will continue to improve in alll areas of the business. I got into this line of work because I knew I could do it right and at Katie Klean we do it right every day for every customer and always with a smile and a thank you.
Q. What types of customers have you worked with?
A. Professional Cleaning Services for Home or Businesses. Clean outs, Move In or Move Out Cleaning. Spring Cleaning, Pre and Post Party Cleaning, Window Washing, Garage Cleaning, Carpet Shampooing. Complete Green Cleaning Services Available.
Q. Describe a recent project you are fond of. How long did it take?
A. I am very proud of the work we did at Jaime's house.
I think she was expecting her home to be reasonaby clean when we finished the job. What she found out is that we do more work and better quality work in less time. We usually have time for detail cleaning, the little extras that impress our customers and she was impressed. That extra shine and the deeper level of clean that we provide for our customers made her and her family so pleased with our service. She was so pleased with the results of our work that she was more than happy to go to Thumbtack and give us a good review. Happy customers are what Katie Klean is all about.
Q. What advice would you give a customer looking to hire a provider in your area of work?
A. I suggest customers make life easier for themselves and let us tailor our services and provide a flexible schedule to meet all their needs. You'll get the best service in the valley, you'll get all the services you'll need to have your home or business completely cleaned the right way. Try us and You'll find out what all our customers already know. That Katie Klean is the best value in the Valley.
Q. What questions should customers think through before talking to
professionals about their project?
A. I wish customers knew that often times you get what you pay for in this industry. Ten dollar an hour workers are usually only worth ten dollars an hour. At Katie Klean we pay more and we expect more from our staff. We hire only those people who care about our reputation and want to contribute to it. People who take pride in their work and are willing to learn. Katie Klean professionals are always well trained ready to work and well prepared.