About this pro
7 years in business
We have been using Katie Klean for several years and couldn't be happier. She and her employees do a thorough and superb job each and every time, and they are always easy to work with. They are on time, every time, and on the rare occasion we need to change an appointment day or time, all it takes is a quick phone call or text to make that happen. If you're looking for personalized but thorough house cleaning, give Katie a call, you won't be disappointed!Jul 12, 2016
I am disappointed. I was quoted a price and was charged double. I have a small house, not much to clean and was charged $145 for 2 hours. Not worth the price. Things were not put back where they were moved from even.Sep 18, 2015Katie K.'s reply
Tammie was quoted an email estimate for 2 hours by sq. ft. When we arrived it was clear the house had not been cleaned in quite sometime, and there where Items all over the counter and throughout the house and on the floor. For this reason I explained to Tammies husband Mike that due to the amount of dust and dirt and items not put away that it would take more then 2 hours to clean this house effectively. Mike then gave us permission to clean the house until it was finished. Both my self and associate worked very hard for two hours for a combined four labor hours. When we left the house the house was extremely clean and smelled very good. We did our best to put things back to where they belonged. We have since offered a free exterior window cleaning to make it right.
- What should the customer know about your pricing (e.g., discounts, fees)?At katie Klean we believe complicated pricing systems are designed to confuse the customer and shift the pricing in favor of the company. It also allows the cleaners more time to do less work. At Katie Klean we charge by the hour in order to simplify the process for the customer and to give clarity to the process. This way you know you're getting what your paying for. And slowdown is not an issue because our professionals are motivated and trustworthy. We pay our people more so we can expect more so you get more effort and better work for your hard earned money. Because at Katie Klean we don't want to confuse our customers....We want to please them.
- How did you get started doing this type of work?To serve the public good and provide good paying jobs to Arizonans. And it helps to have good customer service skills and a desire to improve every day. The cleaning industry is in desperate need of improvement. Outdated methods, toxic cleaning agents, dirty equipment, underpaid poorly trained workers, high turnover rates for both clients and workers. These are all problems that are all too typical in the cleaning industry. At Katie Klean we do not tolerate theses issues. We set out to find a better way and we have. And yet we will continue to improve in alll areas of the business. I got into this line of work because I knew I could do it right and at Katie Klean we do it right every day for every customer and always with a smile and a thank you.
- What types of customers have you worked with?Professional Cleaning Services for Home or Businesses. Clean outs, Move In or Move Out Cleaning. Spring Cleaning, Pre and Post Party Cleaning, Window Washing, Garage Cleaning, Carpet Shampooing. Complete Green Cleaning Services Available.