FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Straightforward Rates: every service (DJ, photography, video, coordination, photo booth) has a clear starting price that includes setup, teardown, and standard travel within the Phoenix metro. Bundle & Save: book two or more services and we apply tiered package discounts at checkout. No coupon hunt required. Simple Deposit: a flat per-service non-refundable booking fee reserves your date; the balance is split into manageable payments and due 30 days before the event. No Surprise Charges: the only time an extra fee appears is for travel outside Phoenix metro area or for specialty add-ons you choose in advance.
- What is your typical process for working with a new customer?
Quick discovery call (15 min). We learn your vision, must-haves, and budget. Secure your date. Sign electronically, pay the booking fee, and your personal online planning portal opens. Collaborative planning. Fill out music requests, shot lists, timelines, and style boards at your own pace; our team checks in as milestones approach. Final walkthrough. Thirty days out we confirm details with you. Event day. We arrive early, run the show, and coordinate with vendors so you can sip the bubbly and enjoy. Post-event delivery. Photos and video edits land in your inbox in 8–12 weeks; you own full usage rights.
- What education and/or training do you have that relates to your work?
Every DJ, photographer, and videographer completes Complete Weddings + Events’ corporate training program covering event flow, technical skills, and emergency backup procedures. Team members stay current through quarterly workshops on lighting, audio, and storytelling, plus vendor-led styled shoots around Arizona.