FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always transparent and competitive. Every home and system is different, so we provide estimates based on the specific service you need whether it’s a repair, installation, or routine maintenance. No hidden fees: We explain costs upfront before starting any work. Fair rates: Pricing reflects the quality of parts, equipment, and professional expertise we bring. Flexible options: We offer different solutions to fit your budget, from quick fixes to long-term upgrades. Value-focused: Our goal is to save you money in the long run by improving efficiency and preventing costly breakdowns.
- What is your typical process for working with a new customer?
We make it simple and stress-free to get started: Initial Contact & Consultation – We listen to your needs, answer questions, and gather details about your home or business. Inspection & Assessment – A technician evaluates your system to identify issues or opportunities for improvement. Clear Estimate – We provide upfront pricing and explain your options so you can make an informed decision. Service or Installation – Once approved, we complete the work efficiently and professionally, using quality parts and equipment. Follow-Up & Support – We check in to ensure everything is running smoothly and offer ongoing maintenance plans to keep your system in top shape.
- What education and/or training do you have that relates to your work?
Our team is made up of licensed and certified HVAC professionals with extensive hands-on training. Formal Education: Many of our technicians have completed accredited HVAC trade school programs and apprenticeships. Licensing & Certification: We hold all required state licenses and industry certifications (such as EPA Section 608 for refrigerant handling). Ongoing Training: We stay current with the latest technology, energy-efficient systems, and safety standards through continuing education and manufacturer training. Experience: With years of field experience, we’ve worked on everything from residential systems to complex commercial projects. We believe that combining formal education with real-world experience ensures our customers receive the highest quality service.