TLC Refrigeration and Air Conditioning

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Introduction

Local company based in Mesa Arizona providing the Phoenix metro area with service, maintenance and replacement of Air conditioning and heating equipment. NEST PRO CERTIFIED. Financing is available.

Overview

Hired 47 times

Background checked

License verified

10 employees

8 years in business

Business hours

SunClosedMonClosed

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2022

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Great 4.8

47 reviews

5

92%

4

4%

3

0%

2

2%

1

2%

Past Customer

Aug 16, 2021

·

From Google

Very experienced and friendly service.

TLC Refrigeration and Air Conditioning's reply

Thank you for your review. It is our aim at TLC Refrigeration And AC to leave our customers with a happy and satisfying experience.

Past Customer

Aug 21, 2021

·

From Google

My home warranty company connected me with TLC due to an out AC in my house. The request was sent in on a Saturday afternoon, and I contacted them on Sunday directly. Chris told me they don't work on Sundays, and the office would process my request on Monday. The office scheduled me for Wednesday (3 day wait with no AC in Chandler during August....). I informed them that my AC is on the roof of my 2 story house and they said no problem.Chris and a technician showed up to my house on Wednesday, looked at my roof, and refused to do the work because they were "uncomfortable" with the height and steepness, and just left, making me wait 3 days with no AC for nothing and forcing me to start over with scheduling through the home warranty company.My roof/AC setup is nothing outrageous, and I've had multiple other contractors on my roof in the past with no issues. My advice would be to stay away from this company as their level of professionalism is questionable.

TLC Refrigeration and Air Conditioning's reply

Good afternoon Sir, first off my apologies if you believe the service you got was 1 star, but I actually spoke to you on Sunday when you called and explained to you I don't run calls on Sunday unless there is a 200 fee paid and you didn't want to pay that, and secondly my techs safety means more to me than anything and if one doesn't feel comfortable going up a ladder cause of the angle or the tile roof than I am ok with them canceling the job. I am sorry you had to wait so long but this time of year everyone is waiting and especially with people not wanting to work, our trade has been hit hard with people who actually show up. So if you feel that a service you didn't get from us cause of these reason call for your review than I am ok with it as an owner and a man. I hope you got everything fixed, have a blessed day... James Suttle

Past Customer

Oct 4, 2021

·

From Google

Great repair and done quickly

TLC Refrigeration and Air Conditioning's reply

Thank You, Our goal is to ensure your HVAC needs and personel comfort are as satisfying as possible.

Past Customer

Nov 13, 2021

·

From Google

On Time fixed problem, very courteous

TLC Refrigeration and Air Conditioning's reply

Martin, Glad to hear your issue was resolved by our amazing techs! Thank you for taking the time to give us a review, it was a pleasure to do business with you.

Chantil M.

Nov 15, 2021

They do a wonderful job.

TLC Refrigeration and Air Conditioning's reply

Thank you for your review

Credentials

License

License Type: CR39 – Air Conditioning, Refrigeration and Heating (AZ)

License verified on 8/9/2023

Background Check

John Schwary

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our current diagnostic fee Is only $100 which will be deducted from cost of repairs!
What is your typical process for working with a new customer?
We have in house dispatching staff and software to make scheduling and service visits as convenient as possible for our clients.
What education and/or training do you have that relates to your work?
All of our employees have attended trade school, are encouraged to attend continued education training courses when available and are EPA certified in the handling of refrigerants.

TLC Refrigeration and Air Conditioning

FAQs

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