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Plumbing Pipe Repair
Explained and showed me why I had a leaky bathtub. Explained , the good and the bad plumbing issues with older home. Thank youSep 4, 2019VerifiedRainforest Plumbing and Air's reply
Thanks, John! It was a pleasure serving you. Let us know if we can do anything else for you!
Have used Rainforest for plumbing and HVAC, always professional and timely!!Aug 30, 2019Review from Google
NEVER use rainforest or let them in your house for any work/repair. They have damaged my condo as well as my neighbors. They sent an incompetent plumber for a job that was way out of his league to fix and handle; he even said that he normally does not handle situations like this. The job that they needed to do was to fix and move our water shutoff switch along with adding extra pipes. They informed us that they were going to be shutting the water for the whole complex for 4 hours. He explained that this was for it to fully drain... they only let it drain for 1hr and 15 minutes instead of the full 4 hours. They cut out 4 inches of a 5.5 inch post...which I later found out was one of my structural posts. This along with the leftover moisture and water in my condo, made me feel completely unsafe in my own home throughout this process and I felt like I was left not knowing whats next. My neighbor and I reached out to Carl multiple times expressing our joint concern of it not being a safe living condition in both our condos...this is when he informed us someone would be coming out on Monday(several days after we expressed our concern). They flooded my laundry room as well as my neighbors, and now the drywall is soaked. They did not have dehumidifiers brought out until 5 days after the flood! They should have done this on Thursday night or first thing Friday morning. We have been working with the VP of management trust, Carl (who hired Rainforest plumbing) and had neglected the situation for 5 days. We begged them to send another plumber to help on Thursday when this occurred but Carls response was we will have someone out on Monday. Phil Butler with Rainforest came out on Monday with carl to take a look at this issue. Phil kept calling us Kiddo and was beyond rude and disrespectful. He belittled our feelings and this issue. He never once apologized about what happened and was constantly interrupting me. Ive had to miss 2.5 weeks from work now and have lost out on commissions, because of their incompetence, as well as them ruining my vacuum, steamer mop, and clothing steamer. They also sent out a day laborer to help the plumber from rainforest who was being paid by the hour, hence why they cut into the line so fast. They both told my neighbor and I that the day laborer was not licensed or bonded with Rainforest and should not be stepping foot into anyones place.. the guy was not even wearing a rainforest uniform, since he does not work for that company. When the plumber started flooding our units, he desperately needed the day laborers help and had him in our units (uninvited inside) to help him. I have video recordings of him in my place as well as carrying stuff out of it too. The day laborer took a bud light from my refrigerator at approximately 5:14pm and drank it in front of me. In return for the beer he helped himself to, he took out my trash that was also soaked from the flood. They stayed for over an hour after he drank that beer. Who is to say that he didnt have any before or more after that.Jul 31, 2019Review from GoogleRainforest Plumbing and Air's reply
Alexis, we're sorry that the repair took a sudden turn of events. We can assure you this isn't representative of our work and definitely not what we want to be known for. Even more, we apologize if we were anything less than professional. Please reach out to us offline if you change your mind about wanting to discuss this with us more. -Rainforest Plumbing and Air
Plumbing Pipe Repair
They offered to come out on a Sunday when we were thinking it would be Monday at the earliest. Our tech was on time, friendly, professional and did a good job. The price quoted was the price charged. Overall a very good experience.Jan 17, 2020Verified
Central Air Conditioning Repair or Maintenance
I didn't hire this company, but they went above and beyond to try to assist. I would definitely consider them in the future.Sep 6, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Our philosophy is that we always be honest and up-front with pricing! In order to be honest, we have to see what we're doing first. That's why we always offer free estimates that are reviewed with our customers before any work takes place!
- What is your typical process for working with a new customer?We have one of our qualified, crime-free technicians meet you at your home where we diagnose the issues with homeowners. We provide an estimate for free and present all the options before beginning any work. Then, we blow you away with the quality of our work!
- What education and/or training do you have that relates to your work?All of our technicians receive regular training at The Rainforest University on all of the latest systems and processes in the plumbing and HVAC industry. We're kinda like the Harvard of home service companies!