What should the customer know about your pricing (e.g., discounts, fees)?
We work on a very straight forward hourly rate that includes everything. We like to keep it easy!
What is your typical process for working with a new customer?
Clients call us and tell us about their event including: the event date, location, number of hours and estimated attending guests. We send you a Service Agreement that needs to be signed and sent back with a 50% security deposit.
Two weeks prior to the event our graphic designer will work with you and design a custom show DVD cover that is in line with your event theme and promotional message.
On the day of the event we will arrive approximately two hours before the event. And then the fun happens! At the end of the event we will provide you with your master DVD of all the shows we created and you will provide a check for the balance due.
After the event we will want to know how we did and will send you a brief survey because we always want to be the best.
What advice would you give a customer looking to hire a provider in your area of work?
When it comes to entertainment, consider interactive entertainment instead of just a band or DJ. Your guest want to have fun and services like Groove Heads that enables guest to get to know one another in a very fun way. Also consider what kind of return on your entertainment investment you are getting such as our guest show DVD's that have your promotional message on it. Every time a guest shares their show with a friend you or your company is promoted.