FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. Most services are billed hourly or as flat-rate projects depending on scope. There are no hidden fees. We provide clear estimates up front, offer bundled service discounts for ongoing clients, and special pricing for schools, nonprofits, and small businesses.
- What is your typical process for working with a new customer?
We start with a brief consultation to understand your needs, goals, and existing setup. After evaluating the scope, we provide recommendations and a clear estimate. Once approved, we schedule the work, complete the service efficiently, and review everything with you to ensure satisfaction.
- What education and/or training do you have that relates to your work?
Our experience is built on years of hands-on technical work in IT, networking, servers, security cameras, AV systems, and business technology. We stay current through continuous learning, vendor documentation, certifications, and real-world deployments across schools, offices, and residential environments.