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Current Top Pro
Hired 414 times
11 years in business
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Currently a Top Pro
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Jan - Jun
Jul - Dec
Jul - Dec
Desktop would not start
Photos and Videos
3 photos and 1 video
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
If you wanted define the perfect computer repair company, it would be Sam & theITDGroup LLC. Super friendly and professional. He worked very quickly to get our company’s computer running again. We are really appreciative of his skills. We will not only refer them but also us this company for all of our laptop/desktop needs.Feb 7, 2018VerifiedtheITDGroup LLC's reply
Thanks Meaghan for the kinds words. It was my pleasure to meet you and work for you! Glad I was able to get your technology issue resolved.
Repaired my laptop computer in one day. Was very professional, even came to me for pickup and delivery. Price quoted was the amount paid, no hidden/extra charges. Highly recommend!Sep 22, 2017theITDGroup LLC's reply
Thanks! I try to help my customers by picking up and delivering. Hope everything goes good!
Sam was very nice and efficient. He offered to pick up my computer from Gilbert, and then once the repair was complete, he would return it back to me. I wouldn't have to move a muscle. The repair was done in about 30-45 minutes, I HIGHLY recommend Sam for any fix on your computers. Thanks so much Sam!Sep 2, 2015Verified
I needed my laptop to be repaired, it had a loose connector for the AC adapter, Sam picked up my computer at my home,repaired the part and promptly returned the computer with the part repaired. He was very professional,personable and reasonable and honest. I would highly recommend to anyone that needs a computer repairedJul 21, 2015Verified
Sam was very flexible and was on his way home and stopped by to pick up my laptop for repair he brought it back to my home on the weekend at my convenience he is a fair priced and trustworthy person feel relieved that I finally have a great go to guy for my computer needs highly recommendedDec 22, 2014Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing system is not complicated at all. We try to assist our customers by keeping our price affordable. We understand in today's economy that price does make a difference. We try to keep our price to a maximum of two hours for the normal day to day jobs. If the job is going to take a long time, we like to work the price out with our customers.
- What is your typical process for working with a new customer?The typical process for me working with a new customer is to first listen to what is happening with their technology issues. I know the problems that are described could be really difficult and frustrating at the time. I look at each situation and determine what the best action is for them. Although companies are in the business to make money, I look out for my customers and explain the cost of getting a repair completed versus purchasing a newer and faster system for the same amount. In some cases, it is not worth fixing the problem with the old system. My Customers come first.
- What education and/or training do you have that relates to your work?I have worked fixing thousands of laptops and desktops for a major fortune 6 company for over 21 years. I have successfully troubleshoot various hardware, software, and networking issues during this time.