We take the time to ensure your technology issue has been successfully resolved. We are a company that believes to assist you in getting the job done correctly and with the lowest possible cost to you the customer.
I like helping people of all ages in learning new technology. It is fun to see how excited people can get in learning how computers work and how it can help in the everyday operation of our lives.
I am available to work remotely and can bring down the price or I am available to work at your location or meet at your determined location.
Overview
Current Top Pro
Hired 910 times
Background checked
6 employees
17 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
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Services offered
Topic areas
Understanding pc
Spreadsheets
Word processing
Email
Work location
My customers travel to me
I travel to my customers
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Excellent 4.9
540 reviews
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96%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Lynn G.
Aug 4, 2026
•
Hired on Thumbtack
I cannot say enough good things about ITD. The owner got back to me in less than an hour. He patiently walked me through what I needed to do to get my computer up and running so that I could finish my work. I truly appreciate his knowledge and kindness, and I trust this business.
Details: PC • Desktop • Computer not turning on • My home, venue, etc.
theITDGroup LLC's reply
Good evening, Lynn,
Glad we were able to get you back up and running tonight ready for tomorrow's work.
Computer Repair
Beth M.
Jul 29, 2026
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Hired on Thumbtack
Sam was fantastic. He was professional and didn’t make me feel inadequate. He was able to find my files I had lost, identified some malware and got rid of some things I didn’t need. I will definitely call him when I need any computer help in the future. He was able to do all this remotely so it was super convenient.
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
theITDGroup LLC's reply
Good morning, Beth,
Glad to be able to find your files and get rid of other applications. I try to assist remotely as much as possible to get customers up and running as fast as possible.
Computer Repair
Julie H.
Dec 22, 2025
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Hired on Thumbtack
Sam was easy to work with while assessing my computer’s issue. He was professional knowledgeable and gave me an honest evaluation.
I would definitely recommend him for any computer problems.
Details: PC • Laptop • System error or blue screen • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
theITDGroup LLC's reply
Thank You Julie, Glad we could work together to be able to determine the issue and how to proceed further in making a decision.
Computer Repair
Pat P.
Jul 24, 2026
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Hired on Thumbtack
Sam was very knowledgeable and able to solve a tricky IT problem with my printers. Very respectful and patient with seniors.
theITDGroup LLC's reply
Thank You Pat! I try my best to be patient with all my customers, I know it can be overwhelming.
Printer and Copier Repair
Stacy j.
Dec 26, 2025
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Hired on Thumbtack
Sam is a remarkable gift! We had so any issues with our laptop and he was able to diagnose and resolve the issues with the patience of Job and the talent of Zeus! Bravo, Sam!
Details: PC • Laptop • Troubleshooting needed to determine issue • Remotely (phone or internet)
theITDGroup LLC's reply
Thanks Stacy, it was very nice working with you and Diane. It was a very crazy issue but glad we were able to get the computer backup and running.
Computer Repair
Credentials
Background Check
Samuel Escochea
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing system is not complicated at all. We try to assist our customers by keeping our price affordable. We understand in today's economy that price does make a difference. We try to keep our price to a maximum of two hours for the normal day to day jobs. If the job is going to take a long time, we like to work the price out with our customers.
What is your typical process for working with a new customer?
The typical process for me working with a new customer is to first listen to what is happening with their technology issues. I know the problems that are described could be really difficult and frustrating at the time. I look at each situation and determine what the best action is for them.
Although companies are in the business to make money, I look out for my customers and explain the cost of getting a repair completed versus purchasing a newer and faster system for the same amount. In some cases, it is not worth fixing the problem with the old system. My Customers come first.
What education and/or training do you have that relates to your work?
I have worked fixing thousands of laptops and desktops for a major fortune 6 company for over 21 years. I have successfully troubleshoot various hardware, software, and networking issues during this time.
