theITDGroup LLC
theITDGroup LLC

theITDGroup LLC

Top Pro

Offers remote services
Discounts available
Offers remote services
Discounts available
$75
estimated cost


Zip code

Responds in about 3 hours

Introduction: We take the time to ensure your technology issue has been successfully resolved. We are a company that believes to assist you in getting the job done correctly and with the lowest possible cost to you the customer. I like helping people of all ages in learning new technology. It is fun to see how excited people can get in learning how computers work and how it can help in the everyday operation of our lives. I am available to work remotely and can bring down the price or I am available to work at your location or meet at your determined location.
Overview

Current Top Pro

Hired 635 times

Serves Payson, AZ

Background checked

2 employees

13 years in business

Payment methods

Cash, Check, Credit card, Venmo, Zelle

Social media

Instagram, Twitter

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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Jul - Dec

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All year

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Jul - Dec

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All year

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All year

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All year

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Current Top Pro

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

16 photos

  • Critical Process - Scottsdale 2020

    Computer Repair

  • Desktop would not start

    Computer Repair

Specialties
Computer issue

, , , ,

Computer type

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Excellent 4.9

402 reviews

5
95%
4
4%
3
1%
2
0%
1
0%

Read reviews that mention:


pro avatar
Simone B.
Mar 19, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Sam helped me repair and save my laptop. He was quick to respond and assist. He FaceTimed with me in less than 24 hours to identify the issue. He was then able to purchase the correct part and repair my laptop in less than a week. I highly recommend and would refer business in the future!

Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

theITDGroup LLC's reply
Good Afternoon Simone, I am glad we were able to get this repair your laptop and get you back up and running. Thanks!
Computer Repair
pro avatar
Yessel G.
Mar 16, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Amazing person and tech who was able to help me to solve my computer issues when I needed great service and availability to help. Very Thankful

Details: PC • Desktop • Computer not turning on • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

theITDGroup LLC's reply
Thanks Yessel, it was great working for you to resolve your computer issue.
Computer Repair
pro avatar
Nancy T.
Sep 16, 2021
·

Hired on Thumbtack

Hired on Thumbtack

I’m not sure why you can only click on three items. If I could have, I would have clicked on all 5. Sam responded to my request promptly and explained each step as he fixed my laptop remotely. He was very patient with this computer idiot! The price was beyond reasonable. I’m thrilled!

Details: PC • Desktop • Troubleshooting needed to determine issue • Remotely (phone or internet) • My home, venue, etc. • At the pro’s location

theITDGroup LLC's reply
Thanks Nancy! I try to do an awesome job at an affordable price for all my customers. Glad I was able to explain everything I was doing during our session.
Computer Repair
pro avatar
Victoria l.
Sep 14, 2021
·

Hired on Thumbtack

Hired on Thumbtack

I was absolutely wrecked about the fact that my computer wouldn't start. I was an anxious mess. Sam got back to me within 2 minutes- no joke. He was very knowledgeable and supportive. We were able to fix the issue in minutes. I highly highly highly recommend him!

Details: PC • Desktop • Computer not turning on • Remotely (phone or internet) • My home, venue, etc.

theITDGroup LLC's reply
I am glad that we were able to get your computer up and running in a matter of minutes. Thanks Victoria!
Computer Repair
pro avatar
Deborah V.
Sep 11, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Was available and responsive until the problem was completely taken care of. I thought he would probably get aggravated with my lack of computer knowledge but he walked me through each step.

Details: PC • Desktop • Troubleshooting needed to determine issue • Remotely (phone or internet)

theITDGroup LLC's reply
Thanks Deborah! I try to get the job done for my customers in an timely manner. I try to help all my customers whether they are computer literate or not.
Computer Repair
Credentials
Background Check

Samuel Escochea

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Our pricing system is not complicated at all. We try to assist our customers by keeping our price affordable. We understand in today's economy that price does make a difference. We try to keep our price to a maximum of two hours for the normal day to day jobs. If the job is going to take a long time, we like to work the price out with our customers.

  • What is your typical process for working with a new customer?

    The typical process for me working with a new customer is to first listen to what is happening with their technology issues. I know the problems that are described could be really difficult and frustrating at the time. I look at each situation and determine what the best action is for them. Although companies are in the business to make money, I look out for my customers and explain the cost of getting a repair completed versus purchasing a newer and faster system for the same amount. In some cases, it is not worth fixing the problem with the old system. My Customers come first.

  • What education and/or training do you have that relates to your work?

    I have worked fixing thousands of laptops and desktops for a major fortune 6 company for over 21 years. I have successfully troubleshoot various hardware, software, and networking issues during this time.

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