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Current Top Pro
Hired 439 times
11 years in business
Cash, Check, Credit card, Venmo, Zelle
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Jul - Dec
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Photos and Videos
3 photos and 1 video
Sam was great ! He was kind and helpful and I know I found my computer guy for the future!Sep 1, 2018VerifiedtheITDGroup LLC's reply
Thanks Lisa, it was really nice working with you and if you need anything further please keep me in mind.
All went well approx 55 minutes He hooked onto my computer complete & thorough Yes on time Work very good Dont know what could have been beterMar 27, 2015Verified
Very responsive and answered all my questions. He walked me through how to get my computer started and went over possible options for how to handle issues I have with it in the future.Apr 30, 2020VerifiedtheITDGroup LLC's reply
Thanks Shawn, It was nice meeting your virtually. I guess this is the new normal. I am glad that we were able to get you up and running and not lose any data.
He did a great job helped me unlock my computer and made sure I was doing everything correctlyJun 15, 2020VerifiedtheITDGroup LLC's reply
Thanks Gary. I was glad to be of assistance.
Couldn’t have been more helpful. Requested FaceTiming to figure out computer issue. Very professional and knowledgeable.Apr 9, 2020VerifiedtheITDGroup LLC's reply
Thanks Debra! Glad I could be of assistance.
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing system is not complicated at all. We try to assist our customers by keeping our price affordable. We understand in today's economy that price does make a difference. We try to keep our price to a maximum of two hours for the normal day to day jobs. If the job is going to take a long time, we like to work the price out with our customers.
- What is your typical process for working with a new customer?The typical process for me working with a new customer is to first listen to what is happening with their technology issues. I know the problems that are described could be really difficult and frustrating at the time. I look at each situation and determine what the best action is for them. Although companies are in the business to make money, I look out for my customers and explain the cost of getting a repair completed versus purchasing a newer and faster system for the same amount. In some cases, it is not worth fixing the problem with the old system. My Customers come first.
- What education and/or training do you have that relates to your work?I have worked fixing thousands of laptops and desktops for a major fortune 6 company for over 21 years. I have successfully troubleshoot various hardware, software, and networking issues during this time.