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theITDGroup LLC
theITDGroup LLC

theITDGroup LLC

Top Pro

Offers remote services
Discounts available
Offers remote services
Discounts available
contact for price

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Computer issue
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Introduction: We take the time to ensure your technology issue has been successfully resolved. We are a company that believes to assist you in getting the job done correctly and with the lowest possible cost to you the customer. I like helping people of all ages in learning new technology. It is fun to see how excited people can get in learning how computers work and how it can help in the everyday operation of our lives. I am available to work remotely and can bring down the price or I am available to work at your location or meet at your determined location.
Overview

Current Top Pro

Hired 533 times

Background checked

2 employees

12 years in business

Payment methods

Cash, Check, Credit card, Venmo, Zelle

Social media

Facebook, Instagram, Twitter

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

All year

Jul - Dec

All year

All year

Jan - Jun

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

15 photos

  • Critical Process - Scottsdale 2020

    Computer Repair

  • Desktop would not start

    Computer Repair

Specialties
Computer issue

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Computer type

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Excellent 4.9

338 reviews

5
95%
4
4%
3
1%
2
0%
1
0%

Read reviews that mention:


Laura S.

Computer Repair

My experience wITH ITD was great! He asked me to give him a call and explain my problem and he walked me through solutions and researched the price of replacement parts. He ultimately suggested that I back to the initial place I went to for repair but continued to help me with my problem even though we decided it was not the best solution for my computer issue to use him for assistance. Great guy who truly wants to help. Not looking to simply take money from people. Highly recommend!
theITDGroup LLC's reply
Thanks Laura, I really do my best to be honest and fair with all my customers.
Jul 20, 2020
·
Verified
Troy H.

Computer Repair

Amazing. Even though he took control of the computer, he talked me through everything he did. I had talked to several other people tonight, and Sam knew exactly what was going on and how to fix it. Great service.
theITDGroup LLC's reply
Thanks Troy! I try to walk thru the steps that I am taking to help educate my customers for the future. If I can assist you to use the same steps next time and resolve the issue without spending money that is my end goal.
Apr 15, 2021
·
Verified
Heith S.

Computer Repair

I was left beyond pleased with the ITDGROUP. There was prompt attention, care and high quality technical skills applied to my serious issue. A methodical protocol was used until the issue was solved. It was a pleasure to work with ITD and I received very good value for the cost. I highly recommend ITD for your computer technical needs.
theITDGroup LLC's reply
Thanks Heith! I was glad to assist and resolve the issues at hand. Glad to be of service to you.
Mar 28, 2021
·
Verified
Peggy G.

Computer Repair

Sam fixed my computer problems efficiently and well. In addition, he is easy to work with. I will definitely use him if I have computer problems in the future.
theITDGroup LLC's reply
Thanks Peggy! Glad to be of assistance to get you back up and running.
Mar 25, 2021
·
Verified
Michelle S.

Computer Repair

Sam was amazing and so friendly! Willing to do everything he could do to fix my hard drive and find my lost file. Then charged me even less than the quoted cost! He will for sure be my computer trouble go to!!!
theITDGroup LLC's reply
Thanks Michelle. Glad that I was able to get the files and I try to be fair and honest with all my customers. Hope everything continues to go well with you.
Mar 16, 2021
·
Verified
Credentials
Background Check

Samuel Escochea

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Our pricing system is not complicated at all. We try to assist our customers by keeping our price affordable. We understand in today's economy that price does make a difference. We try to keep our price to a maximum of two hours for the normal day to day jobs. If the job is going to take a long time, we like to work the price out with our customers.

  • What is your typical process for working with a new customer?

    The typical process for me working with a new customer is to first listen to what is happening with their technology issues. I know the problems that are described could be really difficult and frustrating at the time. I look at each situation and determine what the best action is for them. Although companies are in the business to make money, I look out for my customers and explain the cost of getting a repair completed versus purchasing a newer and faster system for the same amount. In some cases, it is not worth fixing the problem with the old system. My Customers come first.

  • What education and/or training do you have that relates to your work?

    I have worked fixing thousands of laptops and desktops for a major fortune 6 company for over 21 years. I have successfully troubleshoot various hardware, software, and networking issues during this time.

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