FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in upfront, no-surprise pricing that beats the competition and saves you money. Choose from two simple plans: $125/month + exact chemicals (only pay for what your pool needs) or $155/month all-inclusive (steady bill, zero guesswork). Chemicals are billed transparently, chlorine tabs at $2 each, shock at $4.90/lb, with weekly reports showing every detail. Most customers save $10–$15/month compared to others, and one-time services start at just $125 including chemicals.
- What is your typical process for working with a new customer?
We start with a free, no-obligation full inspection and water test the same day you reach out, uncovering any hidden issues before they become costly problems. Then, we sit down with you to understand your expectations, usage, and vision for your pool, so every service is tailored just for you. From there, we deliver weekly expert care with detailed photo reports, transparent chemical billing, and your personal portal for quotes, payments, and history. It’s hassle-free, professional, and built for pristine results.
- What education and/or training do you have that relates to your work?
Our expertise is built on a strong foundation: I served in the U.S. Navy, mastering precision, discipline, and high-stakes operations under pressure, skills that translate directly to reliable pool care. I hold an MBA, ensuring Poolside Phoenix runs with smart business practices, transparent pricing, and customer-first efficiency. Most recently, our entire team completed the Pentair Service and Repair Academy, equipping us with cutting-edge knowledge on pumps, filters, and systems for faster, flawless results. With experienced Pool Pros, proven training, we guarantee pristine pools every time!