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About
A1 Best Appliance Repair. My name is Richard Crandall, owner and operator, third generation in the valley, taught by my father to be straightforward and honest.
We do not service LG Refrigerators or Samsung Dishwashers.
Servicing all major appliance brands, including:
ADMIRAL
ALLIANCE LAUNDRY SYSTEMS
AMANA
BOSCH
CROSLEY
ELECTROLUX
ESTATE
FRIGIDAIRE
GE
HOTPOINT
INSINKERATOR
JENN AIR
KENMORE
KITCHENAID
LG (Excludes LG Refrigerators)
MAGIC CHEF
MAYTAG
ROPER
SAMSUNG
WHIRLPOOL
We service:
Phoenix, Arizona and Salt Lake City, Utah
Overview
Hired 970 times
Background checked
2 employees
34 years in business
Business hours
Sun10:00 am - 1:00 pmMon8:00 am - 7:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
2022
Services offered
Appliance type
Washer or dryer
Refrigerator
Dishwasher
Oven or stove
Property type
Residential
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Excellent 4.9
214 reviews
5
95%
4
3%
3
0%
2
1%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Michelle Y.
Feb 26, 2025
•
Hired on Thumbtack
I appreciate the honesty provided surrounding the issue with our refrigerator. While we didn't end up having an actual repair, the diagnosis led us to just get a new refrigerator.
Details: Refrigerator • Frigidaire • Residential
Appliance Repair or Maintenance
David m.
Nov 6, 2024
•
Hired on Thumbtack
if you want honesty and help with your repair decisions Richard is the man to call. What was originally believed to be an ice maker problem, turned out to be much bigger. thank goodness for the integrate and experience of Richard fromA1. He gave us several options. after diagnosing the real problem which exposed there was no problem with the icemaker. the main issue was the cooling system which he was willing to diagnose and repair, but after his explanation we decided to go with the purchase of a new unit and not sink additional into an old unit. ( testing and repair was more than the unit was worth).
Details: Refrigerator • Samsung
Appliance Repair or Maintenance
JoAnn L.
Dec 12, 2024
•
Hired on Thumbtack
Richard was so helpful and kind to me My washing machine wasn't worth fixing and he was honest about it He answered my call right away and came right away I would highly recommend him anytime
Details: Washer or dryer • Whirlpool • Residential
Appliance Repair or Maintenance
Mitchell B.
Jul 25, 2024
•
Hired on Thumbtack
Can’t say enough good things. Called to consult quickly and pretty much told me my W/D wasn’t worth the repair cost and I was very thankful for his honesty.
Nonetheless he did the research and pointed me in the right direction and told me good advice if I wanted to try and fix it myself.
I can’t say enough that this speaks highly of his character and professionalism. He could’ve taken my money and he was straight with me, I just really appreciated it.
While he didn’t make any money on me today he will definitely be my go to guy in the future
Details: Washer or dryer • GE • Residential
Appliance Repair or Maintenance
Alicia P.
Jun 2, 2024
•
Hired on Thumbtack
Richard was quick to respond, called me directly and walked me through some basic troubleshooting for my issue before needing a service call. Fortunately his guidance worked, but he will be #1 on our list for any appliancerepairs in the future!
Details: Dishwasher • GE • Residential
Appliance Repair or Maintenance
Credentials
Background Check
Larisa Johnson
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our service call fee is $80 and is waived if repaired. We offer a wide range of discounts and our prices are very competitive.
We also offer free remote support and pricing by phone, fax or email.
We do not service LG refrigerators.
What is your typical process for working with a new customer?
We ask them for as many details as possible about their specific appliance repair needs: When the appliance issue occurred. What it is doing or not doing.
Photos and videos are helpful but not necessary.
We also request a model and serial number, if accessible, customer’s address and their availability for scheduling.
When the technician is on the way, we send an eta.
What education and/or training do you have that relates to your work?
Ongoing changes in the Industry, more options, larger capacities, quieter running, smart connected and new technology is not easy to stay on top of. We continually train and study with paid online technical sites to factory seminars and representative Phone assistance to maintain the highest level of workmanship.
