Cool Zone Air Conditioning and Heating
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About
Cool Zone Air Conditioning and Heating had its start in 2006. We’re a family-owned and -operated heating and AC company, and we treat our customers like they are a part of the family. We are 100% committed to providing customer satisfaction and believe in ensuring comfort in your place with a smile on your face. This means every day we come to work with the goal of building long-lasting relationships.
Overview
Hired 1 time
Serves Phoenix, AZ
Background checked
12 employees
20 years in business
Business hours
Sun8:00 am - 5:00 pmMon8:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Services offered
HVAC Services
Reviews
Excellent 4.9
35 reviews
5
91%
4
9%
3
0%
2
0%
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Read reviews that mention:
Chris
Jul 31, 2020
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From Google
Question: Who do you call when your air conditioning goes out on a Friday and it is 117 outside?Answer: COOL ZONE!!!Our air conditioning went out on a Friday and it was 117 outside and 90 inside our house. We called Cool Zone at 10am and Danette answered promptly. After we explained our situation, Danette said not to worry and she would make sure that we were taken care of as quickly as possible and that somone would be there today.Danette had Dave (the owner) at our house in 4 hours!Dave assessed the problem, told us what was wrong and said he was going to buy the correct parts to fix it permanently instead of doing a quick temporary fix. Dave immediately returned and fixed the issue. He did not leave until he made sure the entire system was working properly and our house was cooling down.I asked Dave why he, as the owner of Cool Zone did not send one of his technicians out instead of himself. He told me that he was helping his technicians out to make sure they were able to go home to their families and to ensure Cool Zone could get every customer taken care of... espically on a 117 Friday.Danette could have easily told us they were booked and made us wait until Monday or charged extra for a weekend call out. Dave could have sent someone else or just done a quick fix.Instead, they took care of us on a Friday afternoon, fixed it correctly, and made sure we in the Cool Zone!Danette and Dave's customer service, integrity, and professionalism is unbelievable!Thank you Cool Zone!!!
Alejandro L.
Aug 17, 2020
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From Google
My air conditioning stopped cooling but was still blowing air. Called Cool Zone on a Sunday night and had a tech scheduled right the next day, Dakota was our tech and was very friendly, professional and seemed very knowledgeable and honest. He replaced a capacitor and had our ac unit up and running in no time and at a very reasonable price. Totally recommend this company for all your heating and cooling needs.
Nicki D.
Jun 3, 2020
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From Google
They are the best and fastest! Our air went out we called them they were there within a couple hours had it fixed in about an hour. Blowing cold still!!!Thank you
Cool Zone Air Conditioning and Heating's reply
Nicki,
Thank you for taking the time to leave us a review!!
We appreciate your business!! Stay COOL
Kelly L.
Mar 23, 2022
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From Google
COOL ZONE is BEYOND AMAZING!My air conditioner was starting to struggle once the lovely Arizona summer heat went over 100 degrees.I called them yesterday and told Danette that I was still getting some cool air~ it just is not cooling like it usually does, no rush if they are booked until next week .Her reply, does between 8-10 am tomorrow work for you?Our technician Byron went above and beyond! He even called the manufacturers technical support line to check the specifications for my air conditioners model5 stars isnt enough to describe their exceptional customer service and technicians!THANK YOU Coolzone!!!!!Kelly
Cool Zone Air Conditioning and Heating's reply
Thank you Kelly for taking the time to leave such a detailed review.
We appropriate your business and look forward to serving you in the future!
Melissa S.
Jun 7, 2021
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From Google
Great customer service, honest and very professional. From the first phone call speaking with Danette, who recommended for us to receive at least 3 estimates for a new unit. She sent me quotes for different Carrier units that I was interested in. Then sent me another estimate for an additional unit the next day. Their pricing was in the middle. Dave came out to look at our current unit a few days later and went over their estimates. He is very friendly and personable, took his time answering all my questions, explaining everything they do and comparing the other 2 quotes that I received. I felt very comfortable to choose them because of the customer service. It took a few weeks to get all the parts in stock. New unit was installed 5/27/21 by installation crew of 3 nice guys: Tyler, Brandon, Byron. Danette checked in the next day to see how everything was working with our new ac unit. Dave came back a week later to do the final walk thru and make sure everything was working properly and make any adjustments. We did not have to pay for the unit until the walk thru was completed. How many other companies would do that? None. Very happy that we choose Cool Zone. Thank you!
Cool Zone Air Conditioning and Heating's reply
Melissa, working with customers like yourself is what makes our job easy!! We believe in treating our customers how we would want to be treated. Informing, educating, and offering the best options at a fair, honest and upfront price. We are sincerely appreciative for you taking the time to leave us such a kind and detailed review, and we thank you for your business.
Credentials
Background Check
Danette Conway