Top Onyx Premier Granite & Fabrication

Blake, we certainly enjoy serving you as a new client. Clients like you make this experience for all involved that much more exciting, your attention to details and organization is great to have! We are always a call away. We look forward to seeing you 12/8. Thank you from the entire team for the review!!

Penny this is your respond in quote “ No we have not. I have been out of the office due to my son getting married. Please let me know if you can meet on Friday this week”. We were not able to meet in your requested time frame. It’s unfortunate your review does not reflect our conversation. Durning these uncertain times we continue to provide our clients with the up most service. We wish you well on your project. Thank you

Sherri, as explained to you before we were not under contract with you, nor did we submit an estimate. We were clearly doing what we do for all potential clients and provide an on site cost quote. We don’t lead customers on once we schedule a site visit we then decided with the customer if it’s the right fit. Tuesday was the only and first day we could schedule you for a visit I’m not sure where 5 days of being miss lead comes into play. This is a warranty issue with a new home builder. We recommend you have the home builder address this site work. There absolutely was no trick involved with this consultation. Everything was very transparent. Top Onyx was asked to come in and look at the project, and quote a possible job. A free of charge consultation was scheduled immediately. As soon as the consultation/inspection of the site was completed, Sherri was contacted with the costs of this project and possible areas of concern. The potential client has informed Top Onyx that they would need the project done the same day. In order to see if that was possible, the Assistant Project Manager in charge of scheduling was contacted, who confirmed that meeting these timelines based on the current booked schedule for the on site crew will not be feasible. When she reached out to let the potential client know the situation, she refused to accept that answer. Top Onyx prides itself on meeting all client expectations, and when it seems that any expectations cannot be met, it is in the best interest for the customer and the company to not take on the project. All of the projects we take on are important to us, big or small, and once Top Onyx has committed to a client we cannot bump these projects because a potential customer tries to bully the staff or post one sided reviews. We wish Sherri all the best and hope she can find a contractor that can deliver on their expectations on their timeline.