Boxter Photobooth

***long story short....the client never mentioned any issue other than the kids abusing the booth, soon as that was brought up we made sure we took turns swapping out due to it being very cold and no heat was provided at the venue.***** I can provide screen shots if needed..... The venue...was a pallet yard...The ceremony started over 1.5 hrs late.I wore a hoodie because it was cold and the venue was outside with zero heat. The dressing room for the brides and groom was a bathroom. The whole picture needs to be painted here before it gets out of control. I understand lots of people are under a tight budget and make things work so I understand. But we need to keep warm if there is no heat provided, also another reason why I parked my SUV right next to the booth so we can switch out and keep warm. The client received everything that was in the contract. Not once during the reception did the client mention any issues other than kids using the booth excessively. Soon as they brought that to our attention we made sure that the booth was not being abused. They never brought up that they wanted extra prints for a shoe box that was randomly left by the booth. This service we charge extra for...Again not in the contract or never was discussed with me. Soon as we saw the box and realized what it was for we made sure that the people using the booth were printing extra copies. No one asked us for any help with the software, which is an amazing software that lets you print, text, and email the strips. When the client reached out to me about the prints I sent her money back. Again this felt like a customer trying to run a fishing scam to get their money back. All our communication was pleasant and she told us during the reception multiple times she loved the booth and only brought up the issue with the kids. Next time I will be very clear that if we are cold we will get warm, if that means wearing a plain black hoodie with no graphics or wording on it.