FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Rule 1) All invoices must be PAID-IN-FULL prior to delivery of any final media products. Rule 2) In some cases, a minimum deposit of 50% of the cost of the project is require prior to the start of services. Rule 3) We operate using written contracts and "Property Release" agreements. Rule 4) Our payment options are: Cash, Credit Card, Cash app, Zelle app, and Square app Rule 5) For all non-local client's with projects outside of our local area, Our “Thumbtack quote” does not include our standard “per diem” charge based on your job site location. This is determined during consultation and totaled in the contract. Note: Our Thumbtack rates are generally 20 - 30% cheaper than our standard rates, as our Thumbtack clients make up only 20% of our general business. Rate discounts are already applied.
- What is your typical process for working with a new customer?
Step 1) Agree to job details. Step 2) Meet with client (if local) to finalize job details where we explain our workflow process and any related restrictions based on the job site location. Step 3) We accept payment (50% or full, based on contract/agreement). Step 4) We the perform services requested. Step 5) We provide final deliverable upon receipt of final payment. Note: Some final products can be delivered within 24 hours of completion of job, dependent on media editing requirements. A project that only consists of photography is usually quicker to edit. Video editing may require more time due to formatting and video rendering procedures. INSURANCE REQUIREMENTS: We use Verifly, Inc. (1 million in liability coverage). .
- What education and/or training do you have that relates to your work?
FAA Certified sUAS Part 107 Pilot certificate (3 yrs) Level1 Thermography Certification Recreational R/C pilot (15 yrs.) Broadcast TV Camera Operator (3 yrs) Professional Audio Pre/Post Production Editor Professional Video Editor (6 yrs) Freelance Photographer (12 yrs) Professional Sound Designer & Audio Engineer (24 yrs)