FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Home Squad, we believe in transparent, upfront pricing—no hidden fees or surprise charges. Here’s what our customers can expect: Fair & Competitive Rates – Services are priced based on the scope of work and industry standards to ensure value for your investment. Discounts – We proudly offer special discounts for educators, veterans, and first responders, along with seasonal promotions, referral rewards, and multi-system savings. No Hidden Fees – Any travel, diagnostic, or emergency fees are always disclosed before work begins. Warranty Value – Many of our installs include extended parts and labor warranties for peace of mind. Financing Options – Flexible financing is available to make larger projects more manageable. Our goal is to provide customers with clear choices and honest pricing, so you can make informed decisions that fit your budget and comfort needs.
- What is your typical process for working with a new customer?
At Home Squad, we keep the process simple, professional, and stress-free: Initial Contact & Consultation – We start with a quick call or message to understand your needs, whether it’s repair, maintenance, or a new installation. On-Site Evaluation – One of our licensed technicians will visit your home or business to assess your system, explain options, and answer questions. Upfront Proposal – We provide a clear estimate, outlining labor, warranties, and any available discounts—so you know exactly what to expect. Scheduling & Installation/Service – Once approved, we schedule the work at a convenient time. Our team completes the job professionally, per code, and per manufacturer specifications. Walk-Through & Education – After completion, we walk you through the system, explain warranties, and share maintenance tips to maximize performance. Ongoing Support – We stand by our work with responsive service, extended warranties, and priority support for future needs.
- What education and/or training do you have that relates to your work?
At Home Squad, our team is fully licensed in both residential and commercial HVAC. Each of our technicians has completed state-approved training programs, EPA certification, and manufacturer-specific training to ensure safe, code-compliant installations and repairs. We also stay up to date with the latest advancements in the industry, including high-efficiency inverter systems, refrigeration systems (walk-ins, reach-ins, coolers, freezers, and ice machines), and central heating/cooling technologies. Our commitment to continuing education and hands-on training means every project is handled with the highest level of expertise and professionalism.