FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service does require an on-site visit (provided at no charge in our market areas) so that all the details can be collected to properly service the needs of our clients. No matter if the project is brand new construction, a minor or major remodel or a remediation or emergency situation, true and accurate pricing requires data collection, site awareness and the determinations for equipment, materials, labor and product needs. Those who will quote site unseen will have to change their quote (later on) or have built-in price protection that will only serve themselves.
- What is your typical process for working with a new customer?
GPS is different and much of what we do that separates us from our competitors are trade secrets - literally. But, we can offer in answer to this question that most of our success lies in 'listening'. We are all about the client, their desires and needs or for those looking for direction or advice, we enjoy that too. It is such a simple concept, but so few businesses ever master the art of satisfying their clients - completely, each and every time. We meet with our clients and prospects, follow their lead, and augment their projects when asked to do so. We then communicate continuously until we have delivered on their vision. No lip service, no excuses, just a focused effort to generate results, create associations and enjoy the work and the relationships.
- What education and/or training do you have that relates to your work?
We are constantly gaining knowledge, attending seminars & events and our key people are required to maintain their certifications through continuing education. The Founder of the company speaks regularly to audiences within the industry and to real estate professionals, builders and others related to the development, construction and maintenance of real property.