FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our luxury transportation starts at $85 per hour and includes a professional chauffeur, pristine late-model vehicle, complimentary water and amenities, and real-time tracking with no hidden fees. We require a three-hour minimum booking for most services, and our rates remain consistent across all our premium vehicle options including sedans, SUVs, and party buses. Additional costs such as tolls and parking fees are passed through at actual cost, and we accept all major payment methods. We offer group discounts for bookings exceeding six hours and corporate account rates for regular business clients. A 50% deposit is required to secure your date with final payment due 48 hours before service. If you need to cancel, we provide a full refund for cancellations made at least 24 hours in advance; cancellations within 24 hours are subject to a 50% cancellation fee.
- What is your typical process for working with a new customer?
When you contact Executive Crest Limo, we begin with a complimentary consultation where we discuss your event details, location, date, and specific requirements to provide you with a detailed, customized quote within 24 hours. Once you approve the quote and are ready to proceed, we secure your booking with a 50% deposit and send you a confirmation email with your assigned chauffeur's name, vehicle details, and direct contact information. Two to three weeks before your event, we reach out to confirm final details including exact pickup and dropoff times, any special requests, and passenger count. On your event day, your professional chauffeur arrives 15 minutes early, greets you by name, and provides a smooth, comfortable ride with real-time tracking so friends or family can monitor your journey if desired. After your service concludes, we follow up to ensure you had an exceptional experience and welcome you back for future bookings.
- What education and/or training do you have that relates to your work?
With 15 years of professional experience in luxury transportation, I have built Executive Crest Limo on a foundation of rigorous training and industry best practices. All of our chauffeurs are licensed professionals who have passed comprehensive background checks and are trained in defensive driving techniques, customer service excellence, and professional hospitality standards. Our team regularly participates in ongoing professional development to maintain the highest service quality. Every chauffeur is certified in first aid and CPR, ensuring they can respond professionally to any situation. We maintain strict vehicle maintenance schedules and adhere to all safety regulations and insurance requirements. Our commitment to continuous improvement and industry excellence ensures that every client receives the premium, reliable service that has built our reputation across major U.S. cities.