FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service fee is $75.00 which covers the trip charge and 1 hour of labor. Time beyond 1 hour is charged at $60.00 per hour, in 15 minute increments. New equipment varies in price depending on customer choice and scope of installation. We offer a 10% discount to seniors and veterans.
- What is your typical process for working with a new customer?
Typically we offer a free water test and consultations for hardness level, total dissolved solids, iron content, chlorine levels and nitrate content and ways to reduce or eliminate these issues. For repair or maintenance issues we have a service fee.
- What education and/or training do you have that relates to your work?
We have 30 years of experience in installing and servicing most major brands of water softeners, filtration and reverse osmosis systems. We both held Master Water Conditioning Licenses in Minnesota and are licensed by the state of Arizona with a specialty classification in water treatment. Our license number is 318510 C-54.