FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At ASAP Restoration and Construction we pride ourselves on offering fair, transparent, and consistent pricing for every service we provide. Here’s how we ensure you get the best value: ✔️ Industry-Standard Pricing We use Xactimate, the leading industry-standard pricing software, to determine accurate and current market costs for labor, materials, and services. That means: No hidden fees No inflated markups Fair, reliable pricing for you—and your insurance company, if applicable ✔️ Why This Matters Our pricing process is built on honesty and clarity. With ASAP Restoration and Construction you’ll always know exactly what you’re paying for and why, giving you confidence and peace of mind every step of the way.
- What is your typical process for working with a new customer?
At ASAP Restoration and Construction we specialize in full-service property restoration, taking your property from disaster to its best condition—complete with a fresh coat of paint. We also handle everything in between, including demolition, remodeling, and construction services. Simply put: we do it all (and we’re proud of it). We hold one of the highest licenses offered by the Arizona Registrar of Contractors (KB-2), allowing us to manage your project from A to Z with confidence and expertise. Here’s how we make the process seamless and stress-free: Step 1: Initial Call When you reach out, our friendly staff will: Collect your contact information Document your specific needs and concerns Step 2: Assessment or Emergency Dispatch Depending on your situation, we’ll either: Schedule a thorough on-site walkthrough to assess the job, or Immediately dispatch a certified crew to handle emergencies (such as water or fire damage) that need urgent attention. Our teams arrive promptly in clearly marked vehicles and professional uniforms—so you know exactly who’s at your door. Step 3: Restoration Services Begin From mitigation, remediation, and testing to demolition, reconstruction, remodeling, and new construction—our certified experts handle every phase with precision and care. Step 4: Consistent Communication You’ll have one dedicated point of contact who manages your project from start to finish. They’ll: Provide consistent updates on progress Be available to answer questions or address concerns throughout the process Step 5: Insurance Advocacy (Optional) If applicable, we can work directly with your insurance company to streamline claims, assist with documentation, and help ensure you receive the benefits you deserve. At ASAP Restoration and Construction we take the stress off your shoulders—so you can focus on moving forward with peace of mind.
- What education and/or training do you have that relates to your work?
At ASAP Restoration and Construction we’re proud to be a full-service restoration company that takes projects from disaster recovery to a fresh, final coat of paint. In addition to restoration, we specialize in demolition, remodeling, and construction. Our team is made up of industry veterans with years of hands-on experience in restoration, remediation, reconstruction, demolition, remodeling and construction. We have the expertise to handle every aspect of your project with precision and care. But our commitment doesn’t stop at experience. We are dedicated to continuous education and certification to stay ahead of the latest industry standards, regulations, and technology. This ensures we always provide the highest quality service and the most effective solutions for our clients. Certifications and Memberships We maintain active memberships and certifications with the most respected organizations in the restoration industry, including: Better Business Bureau (BBB) National Institute of Disaster Restoration Institute of Inspection, Cleaning, and Restoration Certification (IICRC) Restoration Industry Association (RIA) Water Loss Institute Associate Member Professional Insurance Agents Certifications Held by Our Team Our crew members undergo rigorous training to earn certifications that ensure we provide top-quality service, including: EPA Certified Clean Trust Certified Licensed General Contractor Certification in Mold Remediation Certified Water Damage Restoration Certified Applied Structural Drying Certified Lead-Based Renovation, Repair, and Painting Contractor Certified Institute of Inspection, Cleaning, and Restoration Firm Commitment to Continuous Improvement Active IICRC Membership: We stay current with the latest advancements in cleaning, inspection, and restoration through ongoing education and training with the IICRC. Client Feedback: We actively seek feedback from our clients to identify our strengths and refine our processes, ensuring exceptional results every time. With ASAP Restoration and Construction you can trust that your property is in the hands of highly trained professionals committed to restoring your home or business to its best condition.