FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Done Rite Services, we believe pricing should be clear, upfront, and fair, no surprises. Before any work begins, customers receive transparent options so they can make an informed decision that fits their needs and budget. We also offer: Seasonal promotions and maintenance plans Financing options on qualifying projects Clear explanations of what’s included, and why Our goal is to provide long-term value, quality workmanship, and peace of mind.
- What is your typical process for working with a new customer?
We make it easy and stress-free: Initial Call or Email/Lead Request: We listen first and schedule promptly. On-Site Evaluation (if needed): A licensed technician assesses the situation and answers questions. Clear Options: We present solutions, not pressure. Professional Work: Clean, respectful, and efficient service. Guarantee: We stand behind our work long after the job is done. From our first contact, communication and respect are our priorities.
- What education and/or training do you have that relates to your work?
We are licensed, certified, and continuously trained across HVAC, plumbing, and electrical services. Beyond technical credentials, we emphasize: -Ongoing manufacturer and safety training -Customer service and communication standards -Code compliance and best-practice installation We invest heavily in our team because better training means better outcomes for our customers.