FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At our company, we believe in the power of customization. Unlike predefined packages, we don’t confine your vision to a box. We listen, we learn, and we tailor our services to your unique needs. Your success story begins with a conversation, where we uncover your goals, challenges, and aspirations. Let’s craft a strategy that’s as unique as you are. * Kindly be advised that we provide an expedited service option for those seeking quicker turnaround times. This service is available as an add-on, with an associated fee of $500.
- What is your typical process for working with a new customer?
Our typical process for working with new customers involves several steps to ensure a smooth and tailored experience. Firstly, we connect with the customer to discuss their project needs and goals. Following this initial conversation, we send over our New Client Questionnaire. This questionnaire allows us to gather detailed information about the project, enabling us to formulate a precise proposal tailored to the customer's requirements. Once the questionnaire is completed, we prepare and send over our proposal. Upon acceptance of the proposal and the required 50% non-refundable deposit, we then provide our Service Agreement for signature. After all necessary agreements are in place, we move forward with onboarding. This includes providing the client with access to their own private SharePoint, where they can upload assets and information relevant to the project. With everything in place, we commence the project, maintaining open communication with the client throughout the entire process to ensure their satisfaction and project success.
- What education and/or training do you have that relates to your work?
I, Tyler, the Owner & Founder of Digital Designs TM, bring a wealth of expertise and qualifications to the table. With an MBA and 14 years of professional experience, I am equipped with the knowledge and skills necessary to deliver exceptional results to our clients. Throughout my career, I have undergone extensive training and obtained various certifications, ensuring that I stay abreast of industry trends and best practices. This ongoing commitment to professional development allows me to maintain confidence in the quality of my work and the final products that I provide to our valued clients. Rest assured that when you choose Digital Designs TM, you are partnering with a seasoned professional dedicated to delivering excellence in every project we undertake.