FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Payment Options: We accept electronic checks via our online invoicing system. Credit card payments are also accepted but incur a 3.5% additional fee. Down Payment: Typically, our projects require a 10% down payment before construction begins. This secures a slot in our schedule and covers the initial costs of materials needed to start the project.
- What is your typical process for working with a new customer?
Our process for working with a new customer is designed to be thorough and efficient, ensuring that we fully understand your needs and expectations. Here’s a typical workflow: Initial Contact: You can reach out to us via phone, email, or our online contact form. We aim to respond promptly to discuss your project basics and set up an initial consultation. Consultation: This meeting can be either virtual or in-person. During this phase, we discuss your project in detail, understand your preferences, expectations, and the desired timeline. Project Proposal: After the consultation, we will provide a detailed proposal that includes the scope of work, projected timeline, and an estimate of costs. Agreement and Down Payment: If you decide to proceed, we'll finalize any contractual details and collect a down payment, typically 10% of the total project cost, to secure your slot and cover initial material costs. Design and Planning: For projects requiring designs and plans, we work closely with you to finalize them. We handle all necessary permits and pre-construction requirements during this stage. Construction Phase: We keep you updated with regular progress reports and manage all aspects of the construction. Our team ensures that the work adheres to the highest standards and complies with all regulations. Final Walkthrough and Completion: Upon completion, we conduct a final walkthrough with you to ensure that all work has been completed to your satisfaction. Any final adjustments or corrections are made at this stage. Follow-Up: After the project is completed, we remain available for any further questions or additional services you might require.
- What education and/or training do you have that relates to your work?
Formal Education: Many of our team members have degrees in fields related to construction, such as civil engineering, architecture, and interior design. These degrees provide a solid foundation in the principles of construction, design, and project management. Certifications: Our professionals hold various industry certifications that demonstrate their expertise and commitment to their craft. Continuing Education: The construction industry is constantly evolving, and we stay current by participating in continuing education courses. These courses cover new technologies, building codes, and innovative construction techniques. Hands-On Experience: Beyond formal training, our team brings years of hands-on experience. This practical knowledge is crucial for solving the unique challenges that each project may present.