FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent & Fair Pricing for IT Services I believe in upfront pricing with no hidden fees, ensuring you get top-quality tech solutions at competitive rates. 💰 Standard Service Call Rate: $50–$100 per hour for general IT troubleshooting and support $50–$150 per hour for advanced networking, cybersecurity, or AV installations 📦 Flat-Rate & Package Deals: Standard Service Call: $50–$250 (includes diagnostics & minor repairs) Security Camera Installation: Custom pricing based on the number of cameras and setup complexity Structured Cabling & Data Drops: Pricing varies based on project size—contact for a free estimate 🎯 Discounts & Special Offers: First-time customers receive 10% off their first service Bundle services for a reduced overall cost (e.g., network setup + security installation) Flexible pricing for businesses needing long-term IT support contracts I ensure efficient, professional service so you get the best value for your investment. Let’s find the right tech solution for your needs!
- What is your typical process for working with a new customer?
Here’s how I ensure a smooth and efficient experience for every new customer: Step 1: Initial Consultation & Assessment I start by listening—understanding your needs, goals, and any technical challenges you’re facing. Whether it’s IT support, network setup, security camera installation, or structured cabling, I ensure the best solution tailored to your specific situation. Step 2: Customized Recommendations & Transparent Pricing Once I assess the job requirements, I provide clear, upfront pricing with no hidden fees. If needed, I offer package deals or recommend bundled services to maximize value. Step 3: Scheduling & On-Site Setup I coordinate a time that works best for you. If the job requires hardware installation (such as AV systems, security cameras, or network wiring), I arrive fully prepared with all the necessary tools and equipment. Step 4: Implementation & Testing I handle everything from installation and configuration to troubleshooting and optimization. Whether setting up a new system or resolving an IT issue, I ensure everything functions properly before finishing the job. Step 5: Ongoing Support & Follow-Up Once the service is complete, I provide guidance and answer any questions. If you need future support, I offer ongoing maintenance, upgrades, and IT consulting to keep your systems running smoothly. My goal is simple: efficient, professional tech solutions with top-tier customer service. Let me know if you’d like to tweak anything!
- What education and/or training do you have that relates to your work?
Education & Hands-On Training My expertise comes from years of direct, on-the-job experience, working with enterprise IT systems, networking infrastructure, cybersecurity, structured cabling, and AV installations. Through practical training across various roles, I’ve developed a deep understanding of IT troubleshooting, system administration, and hardware/software integration. I’ve worked extensively with Microsoft environments, Active Directory, cloud technologies, VoIP systems, firewalls, and surveillance installations, ensuring businesses and homes have reliable, secure, and optimized tech solutions. My experience also includes network wiring, data drops, and large-scale system setups in professional environments.