FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
"I always make sure customers are aware of our pricing upfront. If we have any happy hour specials, daily deals, or discounts—like on specific drinks or for large groups—I let them know right away. I also mention if there are any extra charges, like for top-shelf liquor, specialty cocktails, or service fees for tabs. Transparency is key, so I want every customer to feel confident about what they’re ordering and what they’re paying for."
- What is your typical process for working with a new customer?
"When I serve a new customer, I focus on making a great first impression. I greet them with a smile and eye contact, and I try to read their energy—whether they want a quick drink or are open to conversation. If they don’t know what they want, I’ll ask a few friendly questions about their preferences and suggest something based on that. I make sure their drink is prepared quickly and correctly, and I check in to see if they’re enjoying it. My goal is to make every customer feel welcome, respected, and taken care of, whether it’s their first time or they’re a regular."
- What education and/or training do you have that relates to your work?
"I’vereceived certification through TIPS, ServSafe and license from "The Lions Den" bartending school, which gave me a solid foundation in mixology, customer service, and responsible alcohol service. In addition to that, I’ve had hands-on experience working in night clubs and sports bars, where I learned how to manage high-volume crowds, multitask efficiently, and provide a great guest experience. My training taught me the techniques; my real-world experience taught me how to apply them under pressure."