FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Ed’s Heating & Air charges a $79 service fee for diagnostic visits. If the customer approves the recommended repair or project, the service fee is fully waived. We believe in transparent pricing—no hidden fees—and we clearly explain options before any work begins. Seasonal promotions and energy-efficiency rebates may also be available depending on the project.
- What is your typical process for working with a new customer?
We start with a phone call or message to understand the issue or project goals. Next, we schedule an on-site visit to inspect the system, diagnose the problem, or evaluate the home. After that, we explain the findings in plain language and provide clear options with upfront pricing. Once approved, we schedule the work and complete it efficiently, cleanly, and to code. We always review the work with the customer before leaving.
- What education and/or training do you have that relates to your work?
Our experience comes from years of hands-on HVAC work, ongoing manufacturer training, and real-world troubleshooting. We stay current with modern high-efficiency systems, zoning, airflow design, and local code requirements. Ed’s Heating & Air is fully licensed and insured in Oregon (CCB #255602).