FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every trip is custom quoted based on the date, vehicle type, pickup and drop-off locations, trip duration, passenger count, and availability. We believe in transparent pricing with no hidden fees. Multi-hour rentals, corporate accounts, recurring transportation, and multiple vehicle bookings may qualify for special pricing. Contact us for a free, no-obligation quote tailored to your trip.
- What is your typical process for working with a new customer?
We begin by discussing your transportation needs, including the date, time, pickup and drop-off locations, passenger count, and preferred vehicle. We then provide a personalized quote and confirm availability. Once your booking is secured, we coordinate every detail before your trip and remain available for updates or questions until your transportation is complete.
- What education and/or training do you have that relates to your work?
Our team has extensive experience coordinating luxury ground transportation and customer service. We work with licensed and insured professional transportation providers and focus on safety, reliability, trip planning, and delivering an exceptional customer experience for every reservation.